My customer based in China - asked via a message from Ebay France if I would combine items and do tracked post. I said yes and suggested he buy them all on Ebay.uk. (with hindsight I should have asked what he wanted and set up a listing for him on Ebay.uk)
This morning I see he bought 3 items all from different sites (Ebay - Spain, France, Australia).
I cannot merge the invoices from different sites at this end. I considered cancelling and listing all three as a bundle on Ebay.uk and directing him to that - but decided to log into 3 sites and send separate invoices with a message to explain.
I do not think my customer logged into 3 different Ebay sites to buy these. I assume he is looking through another selling site that captures info from Ebay.
So my question is how could I have handled this better / is there a better way ?
