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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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eBay CS are full of *bleep*

Buyer opened a return stating I have engraved the wrong details and the sent an image showing so, this was in fact exactly what they stated in the note to seller.as usual ebay auto approves the return, so I called CS they state wait 3 days then call ...

Resolved! Re: US import tarrifs.

The new US import tariffs come into force on 29th August but I can't get my head around why I, as the seller, am responsible for paying the duties before the item is posted. For other international orders ebay collect any duties at the point of sale ...

Buyer redirected Item to a local post office

I sold an item (£15), and the buyer redirected it to a local post office. He claims he was unable to collect the parcel as Royal Mail didn't deliver on the day he stated, and he is no longer in England. I think he was here on holiday, but it's diffic...

New Seller Hub Design!

Yesterday seller hub has been changed with a new look, unfortunately it doesn't really seem to be an improvement, another thing is there is no way now of editing the sections to move them around like you used to which has now made the new seller hub ...

Posting to Italy - Help required

We continually have issues posting to Italy. We send low value items in large letter boxes and send these via royal mail click & drop untracked. Custom label including tariff code and address digitally printed through click & drop; we are under the i...

US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

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Going on holiday. Is it better to close shop or extend dispatch time to 2 weeks?

When going on holiday previously I have tried closing my shop for 2 weeks but noticed that it took a while to recover once re opened. I have also tried putting my shop on holiday mode whereby buyers can still make purchases but there is a message fro...

Resolved! Problems with IOSS not being passed from eBay to Click and Drop - UK order to EU - VAT Problem

HI, I received a message from two customers (1 in Sweden and 1 in Denmark) a couple of days ago, saying that PostNord are asking for a VAT payment on item we sent via eBay. Usually eBay collect the VAT themselves (in advance) via their IOSS number, I...

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