Can someone please help. I have always had a postage rule on all my listings so that when buyers purchase more than one item (where I have a postage charge), the rule is to add 10p for the additional items. It has worked perfectly well for a while. This rule is in my preferences under "create flat postage rule".
However, this now appears to be not working. I had orders at the weekend and this morning where the buyers have checked out both items together and have been charged 2 x postage so obviously I have refunded.
I need to find out why this isn't working as this could potentially put off buyers who may then discard the items in their basket due to the excessive postage charge.
I have clicked the 3 dots in the listing under the postage section and it brings up the following box which clearly shows "Apply my flat postage rule"
Domestic postage
- Flat: same cost to all buyers
Services
- Royal Mail 2nd Class Letter / Large Letter (2 to 3 working days) - £ 1.70 ; Each additional : £ 0.00
- Royal Mail 1st Class Letter / Large Letter (1 to 2 working days) - £ 2.30 ; Each additional : £ 0.00
- Combined postage discounts
- Apply my flat postage rule
- Dispatch time : 3 working days
International postage
- You're sending to the UK Shipping Centre using the Global Shipping Programme.
- Alternative international postage options
- No alternative international postage
Exclude postage locations
- Excluded locations : No locations are excluded
