Click and Drop Integration Problem

[hll_6289]

Hi all,

I tried to connect eBay to Royal Mail Click & Drop. It was working on Sunday, but I removed the connection to run another test. Yesterday, when I tried to add eBay to Click & Drop again, the status icon stayed red. Could anyone help, please? Is this because I had previously added it?

Many thanks!

[plum993]

Try clearing your devices cookies and cache,and  use a PC if using a mobile device as the ebay app isn't always reliable

[hll_6289]

Hi, thanks for your reply. I tried everything but it just won’t connect. 

[scratchthesurfacerecords]

I am having the same problem on both mine and my partners accounts, disconnected on the 19th Jan and now I can't reconnect. When you try to there is no "Grant Application Access" permission form provided to confirm access (see picture). My account has been integrated with Royal Mail for 10+ years and we have never had this issue before.

I have contacted eBay customer service and they just said they will escalate it but I am now stuck manually inputting all of the weekends tracking and todays dispatch has not uploaded. They seemed to think it was just my account but I did say that I had seen this post and it was effecting both of our accounts.

[scratchthesurfacerecords]

After speaking with Royal Mail it would appear this is a known multi user issue with no current estimated fix time.

[kat@ebay · Accepted solution]

Hi @hll_6289  & @scratchthesurfacerecords ,

Thank you for your posts.

I'll follow up with our shipping team to have this issue checked and come back once I have an update.

Thank you,

Kat

[tok310]

Hi , Just wondering if you have had any updates about this issue, as I am unable to connect to Click and Drop since Sunday aswell.  Thanks

[kat@ebay]

Hi @tok310 ,

I don't have a current update at the moment, Our shipping team are checking with the Royal Mail and once they have more information on it I will come back and update.

Thank you,

Kat

[hll_6289]

Hi Kat and all, just to let you know. mine is fixed this morning. I removed the integration from RM, then removed grant from eBay, then re-integrated eBay to RM, which fixed the problem.

[kat@ebay]

Hi @hll_6289 ,

That's great to hear its working for you now and thanks for advising of the steps you took.

@scratchthesurfacerecords @tok310  if you want to try the same steps to see if it fixes the issue for you.

Thank you,

Kat

[darth_baggins]

Might be a bit late but if it happens again, instead of inputting orders manually you can download all your orders by ticking them, selecting other/download. This produces a .csv that you can import (import orders) into C&D. You have to map the fields, just click on them and match them up. Like buyer name, address 1st line..etc, you only have to do this the first time.

Then all the orders will appear in C&D.

[tok310]

Hi, Mine is working now. Thanks