Click & Drop IOSS Mark Missing from Labels

[eyewear247]

I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. 

I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS marking is not on the label were as it has always previously been present. 

Printed out a couple of EU labels today and again it is not there.

Have any of you good folks noticed anything like this before.

[bzmotman]

Never has been any confirmation re the USA or Australia.

I sent 6 or so to Australia when this blew up and all have arrived safely.

[ett1954]

Thanks for that.  I have one to each country in the pipeline, posted in the last couple of days, so that's reassuring to know.

[eyewear247]

I have also posted quite a few to Australia and the US in the last month and I too have not had any problems reported and have received some positive feedbacks.

[marco@ebay]

Hi all, hope you're doing well today. 

Just stepping in here as Kat is currently away. Just wanted to say that I've just been confirmed that this issue is now resolved, so now you should be able to see the IOSS mark no problem. Could you please confirm this is working properly now for you?

If you are still seeing the same, please let me know and I will continue to escalate this for you. 

Thank you,

Marco

[eyewear247]

The IOSS number was back pre-filled on Tuesday and has been OK since

[marco@ebay]

Hi all,

Since we have had confirmation of the issue being resolved, and no members reported that the issue is still happening, we will consider this as resolved now. However, if you get to see it again, feel free to let us know, but it should be back to normal now.

Thank you,

Marco