Click & Drop IOSS Mark Missing from Labels

[eyewear247]

I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. 

I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS marking is not on the label were as it has always previously been present. 

Printed out a couple of EU labels today and again it is not there.

Have any of you good folks noticed anything like this before.

[bzmotman]

Never has been any confirmation re the USA or Australia.

I sent 6 or so to Australia when this blew up and all have arrived safely.

[ett1954]

Thanks for that.  I have one to each country in the pipeline, posted in the last couple of days, so that's reassuring to know.

[eyewear247]

I have also posted quite a few to Australia and the US in the last month and I too have not had any problems reported and have received some positive feedbacks.

[marco@ebay]

Hi all, hope you're doing well today. 

Just stepping in here as Kat is currently away. Just wanted to say that I've just been confirmed that this issue is now resolved, so now you should be able to see the IOSS mark no problem. Could you please confirm this is working properly now for you?

If you are still seeing the same, please let me know and I will continue to escalate this for you. 

Thank you,

Marco

[eyewear247]

The IOSS number was back pre-filled on Tuesday and has been OK since

[marco@ebay]

Hi all,

Since we have had confirmation of the issue being resolved, and no members reported that the issue is still happening, we will consider this as resolved now. However, if you get to see it again, feel free to let us know, but it should be back to normal now.

Thank you,

Marco

[gkauthentic]

Right!

Nor is anyone considering the elephant in the room. - VAT/Tax is pre-charged at point of sale, to minimise the discomfort to the customer (as much as it is for the govt. to ensure their slice of the cake)....

Shopping is meant to be a pleasurable experience, not a F*%king job! Less than 2% of customers are willing to go through the bull*bleep* of paying extra to receive goods, so they reject and raise a non-received case instead. Those willing to be nice and pay charges, are potentially having to travel somewhere to collect the goods, then being asked to pull together paperwork like they are submitting a tax return. Who in their right mind wants this experience when spending money?

The net result? - I'm now faced with *bleep* off customers, lots of refunds (to the tune of thousands) that I must incur for non-delivery (as the clients reject paying the charges), against parcels which are then half returned and half not! All the while facing 100% of the losses.

After all this - Suggesting telling the customer to pay the in-country charges, then go to an eBay link to provide evidence to eBay that they have been double charged, to recover some of their costs, which evidently can be up to 60% less than what they paid for importing at place, is both idiotic to suggest and ill conceived. - Why doesn't eBay send all buyers a set of headphones and ask them to join the eBay customer service team on their own time and dime?

Small businesses are ruined by these types of events. Atrocious.

RM must bare some responsibility, but by the looks of it they are not even willing to admin there is a problem. Perhaps *bleep*ting on their name and reputation publicly on any reputation sites where they exist, might force them to start sniffing their own excrement!