I know where you are coming from. I only over think that it is over the postage because
1) when the person asked for the "final invoice" for both items that ended within minutes of each other, I gave them that final invoice so I thought nothing of it besides to put both items into the same package/parcel for reasons one 1) it would reduce the amount of packages I need to buy to out the items into the package 2) it should reduce the cost (which I understand where the buyer was coming from when she demanded and complained that they were not cheaper)
2) The thing with my sales was that when I was doing the listing for all my items, ebay (as you prob know) gives an "estimate" of what the cost of the postage should be, and ebay estimated the cost of the postage for the second class for both items (combined according to ebay and post office) was about £5.50 because of the item and post office charges according to weight etc. My listings for both was listed to be way way below that ebay estimate of what I should charge for postage and what post office did actually charge me for both items. This person saved 94p.
3) I do think it was odd and I def think it was over the postage because she had asked for a final invoice and didn't like the fact that it was not cheaper postage, even despite me pointing out to her BEFORE I posted it was charged according to weight but the original listing was for standard 2nd class postage and I actually nicely OFFERED her to upgrade it to 1st class postage at no extra charge which she rejected and her exact words was "NO, I reject that offer I want the original postage that I paid for and then a refund of the postage because you OVERCHARGED ME", which I didn't actually she paid £4.05 and the final postage cost was £4.99.
4) I live in London and she lives in scotland. Literally the top end of Scotland. I say this because she paid and demanded I post via the 2nd class post she paid and then claimed a refund for the postage amount. But ebay have suspended the entire funds from both items she bought plus postage. On the refund forms she had filed for refund 2 days after I had marked it posted.
5) I know you all say it is nothing to do with the postage but it does look like it was because the other item is MARKED as recieved and the refund amount was for the ENTIRE POSTAGE of £4.05 but not only that when I reached out to her to ask her to clarify whether it was over the postage, she has no response, she does not communicate, literally filed for refund 2 days AFTER it was marked as posted. Why mark one item as posted when she was given the entire invoice for both items. I can see it on the sales receipt.
Now I rarely use ebay. I don't buy things I am not going to use regularly. I live in London, my place is not massive its literally small because its London so I barely have anything to sell as I live quite minimalist due to the size of my place and the last time I sold anything was about 6 years ago and I remember it, I had sold an old ipad and the buyer had a slight issue with the sound and pressed the refund button without contacting me first and I also know they did not read the listing properly. I know because I stated that ipad has applecare which means if theres a fault with the ipad, you can go into apple and they will sort it out. I remember it because I remember messaging the buyer directly, a little annoyed with it, asking why they didn't talk to me first before pressing that refund button or why they didn't go into Apple first or read the listing that stated that there was applecare (which is literally apple insurance thing) and I told them to go apple first because I was pretty sure they would deal with it and swap it free of charge under the applecare warranty. That buyer, yes he had pressed the refund button without communicated but actually communicated with me when I messaged them directly to try resolve the issue before I pressed the refund button and it got resolved without having to do a refund.
Thats why its a little odd that yes the buyer does NOT have to respond to me. They have the right to request a refund without talking to the seller but you would think that if after you (the buyer) pressed the refund button, and the seller reaches out, you would respond to see if you can resolve etc. Last time I sold something and this happened most of the time the buyers (that I've dealt with) do respond to try resolve before the refund is given.
6) I can't refund the amount for that item/sale because the only option available that I can see is to refund the ENTIRE ORDER and its postage, for both sale items but only one item was mark as not received. That is the only option available. I been playing with that order - since that refund request - for a few days now, to see where it is, but it is the ONLY option there isn't a way to even partially refund the specific item it is THE ONLY option to refund the entire order. Ebay has withheld the ENTIRE AMOUNT of the whole order and has only released a few pennies of the order into my bank account and I know because thats what it says on the order and not only that, because the last time I used ebay to sell anything was before Ebay changed and removed allowing payments from buyers to be paid directly to the sellers paypal account, so when I put these 3 orders up for sale, I also had to update alot of stuff on my account as I rarely use ebay and last time I used it was before covid.
Its all fair and well you all saying "refund the buyer you wont win". But how can I even do a partial refund when the refund on my end is literally for THE ENTIRE ORDER. I been looking and playing around with it for days looking at it, it doesn't even allow it. I have been trying to get the buyer to confirm what was received even to ask her to show or even describe the parcel and the refund amount requested is specifically the EXACT amount of the postage and the buyer does not communicate. I have figured out how to contact ebay anyway, and let them know I tried to contact the buyer to try resolve this as not only did she claim one item was not received but the specific amount is the postage amount and she does not respond when contacted and ebay has withheld the ENTIRE amount (for both sale) claiming thats the amount that would be returned to her if unresolved and the fact that yes I am communicate with her to show I have tried to communicate to try resolve and there is absolutely no way to even change that amount.
Besides this has now been resolved and I was definitely correct. It was all about the postage for this buyer. I know. Because one of my friend was at my house last night and I was explaining this to her and she is a more frequent ebay seller than me and showed me where to report the buyer because even she thinks I would win if I gave ebay all the evidence eg if ebay looked at my account and my messages BEFORE I posted to the buyer and then after.
As far as I and ebay was concerned, ebay went in my favour because I actually asked ebay 1) where they would like a photo of this receipt and 2) if the buyer claims and insist that I did not post the items then lets get the police involved and get the police to go to the post office and ask the post office to get the cctv footage me of me going in there, buying the package/parcel (for the item), putting BOTH items in there (because the buyer REQUESTED the final invoice before I posted so as far as I am concerned then yes because of this I posted them together) and then sending it. The minute this was offered on the table (I have NOTHING to hide), BAM the buyer cancelled the refund claiming both items have actually been received but they just wanted a refund on the postage.
I think they just don't want the hassle of wasting police time for this. Yes I can go to the post office to get the cctv footage myself but they wont really allow it unless it was physically requested by the police which also takes time and they have better things to do but hey, the minute this was offered .
So those of you saying and claiming to me that I should just refund it because "I won't win because ebay is quite strict and you will lose", thanks but no thanks, seems like I did win it and seems like ebay did agree with me. All it took was my friend's help to get what I wanted when I came on this forum, which was how to contact ebay to give them my evidence. Not sure how those of you that said that want to get out of that one quite frankly. If ebay is that strict then you would think that they would at least listen to both sides of the story before deciding, but if I had listened and done it you guys way then it sounds like ebay is EXTREMELY NARROWMINDED and would only listen to one side of the story. Funny how offering to get the cctv footage is what got the buyer to admit and back out of claiming for the refund!!!!
