Business Seller Contact Information Details Not Showing

[bojangled]

Not mine but some other business sellers listings and About Me pages are not showing full contact information. Just name and address. 

I'm more intrigued than anything, how is that possible? No email or number. 
Even sellers I've purchased from.

Jo

[4_bathrooms]

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@ett1954 wrote:

Do you know which regulation has precedence?  The online distance selling regulations (  Online and distance selling : Online selling - GOV.UK  ) only specifically mentions an email address. 

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There isn't a separate set of regulations for online selling. The CCRs have additional requirements for "distance contracts concluded by electronic means" in Section 14. That section simply references Schedule 2 as posted earlier.

In my opinion the spirit rather than the letter of Schedule 2 applies. Any time you're on a seller's profile or viewing a listing there's a "Contact" or "Contact seller" button or link which also results in an email (and app) notification being sent to the seller. It should also be noted those regulations were drawn up in 2013 after being proposed about 5 years prior to that - I'm pretty sure with the PTSN telephone network currently in the process of being switched off very few people can actually send or receive a fax now.

[4_bathrooms]

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@bojangled wrote:

@myriad*seller Yes that's my plan. 
But me being the festering kind, I don't understand why I have mine displayed without the option to remove. 

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Do you have the option to edit on this page?

[bojangled]

@myriad*seller 

I do, so once I remove it the 'Save' is greyed out.

Jo

[4_bathrooms]

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@bojangled wrote:

@myriad*seller 

I do, so once I remove it the 'Save' is greyed out.

Jo

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Try entering a single "0" as a value - that stops it being greyed out but I don't know if eBay will try to "verify" the number. My email address and telephone number are shown as "not verified" so it appears verification is not required. 

[bojangled]

Yep tried all that, all the 0's, one 0, I think when I registered as a business seller there wasn't an option not to show it, and I'm stuck in the 2000's!
Had 2 CS agents try one was incredibly helpful and tried everything to no avail. 
Jo

[bojangled]

Right, virtual number seems to be the only solution. 
Thank you all for trying to help. 
I've wasted far too much time on it 

Could be something to do with my doing the books avoidance technique...

Jo

[4_bathrooms]

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@bojangled wrote:

Yep tried all that, all the 0's, one 0, I think when I registered as a business seller there wasn't an option not to show it, and I'm stuck in the 2000's!

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I know certain information was optional at one time; I'm guessing eBay made it mandatory around the time the CCRs kicked in (2014). However, I'm pretty sure I remember it still being optional until later than that.

I'm guessing the accounts that don't show the information either never entered it or removed it before the fields became mandatory.   

[4_bathrooms]

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@bojangled wrote:

Right, virtual number seems to be the only solution. 

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I don't think it's the only solution. As mentioned earlier you could purchase a cheap (~£15) feature phone and stick a PAYG SIM in it. Or you could set up a free Skype account, obtain a number and use the free voicemail feature.

[kat@ebay]

Hi @bojangled ,

I'm following up from your query on the weekly chat earlier.

If its not allowing you to remove the number its likely its required to have it. Just to double check with you. When you try under " public business info" in account settings it doesn't allow it to be removed?

Thank you,

Kat

[bojangled]

kat@ebay 

Thanks for following up.

No once edited to remove the save button is greyed out. 
I don't understand how it can be 'required' when there are plenty of business accounts out there not displaying this info.

Regards

Jo

[kat@ebay]

Hi @bojangled ,

They might have not had the detail there before the ability to remove it was changed.  I'll check into it though, I'll need to follow up with the relevant team offline.

I am out of the office tomorrow and Friday, If I get an update sooner I'll let you know.

Thank you,

Kat

[therenewalworkshopltd]

Just my 2 cents worth.

I have more than one account and one of the others, is about 7 years old, yet does show my phone number.

This one however doesn't and it's a lot younger than that.

It doesn't make any sense.  Either it's required, or it's not.  Which is it please kat@ebay ?

[kat@ebay]

Hi @bojangled ,

After following up with a few different teams I’m afraid there isn’t a way to remove the phone number.  It can only be removed by replacing it with another number.

In terms of what is required for business sellers full contact details are needed. Contact details can be phone number, email address and physical address. The phone number became more important to have when managed payments was introduced and 2fa with it. Im not sure why some accounts do not show the phone number unless it was not filled out during registration or when the upgrade happened.

I’m sorry to hear you are receiving nuisance messages to the number but even after trying with the other teams it won’t allow it to be removed. The only option is to replace it with another number.

Thank you,

Kat

[bojangled]

Good Afternoon kat@ebay 

Thank you for your response and for trying.

It doesn't really make sense that "In terms of what is required for business sellers full contact details are needed " but there's inconsistenty in business sellers showing them. 

I'll think of a work around.

Jo