Anchor Shop Concierge Invite

[the-banana-teapot]

Hi there

I upgraded to the Anchor Shop a while back and  have still not received an e-mail invite to the Concierge service. As I am paying over £500 a month I would like this feature to be available to me. Please can you sort this for me asap. Many Thanks.

dave@ebay 

anita@ebay 

kat@ebay 

[kat@ebay]

Hi @the-banana-teapot ,

Thank you for your post. 

I will check into that for you. How long ago did you upgrade to the Anchor shop?

Thank you,

Kat

[the-banana-teapot]

Hi

Thank you I have just checked back and it was around Nov/Dec 2023!

Thank You.

[nutrafituk]

If you're correct you should be entitled to a partial refund as eBay has failed to provide that service as advertised.

[vinylscot]

That is almost certainly not the case. If the OP had raised it soon after signing up, then the service would most likely have been provided then. The OP has chosen not to use the service for the past year or so, and has only chosen to do so now. When you join any subscription service, you don't get a refund for any services which you have not used. Just try and convince your gym otherwise!

[kat@ebay]

Thanks @the-banana-teapot 

I'll follow up and come back to you once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @the-banana-teapot ,

After linking in with the team the access to concierge should update on your account within the next 24 to 48 hours.

Thank you,

Kat

[the-banana-teapot]

Hi 

That's great thank you, I will keep an eye out and get back to you if not. 

Best Regards.

[the-banana-teapot]

Hi

Just following up, as yet no invite. I have checked messages and nothing at all. Please update. 

Kind Regards

[tressygirl]

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@the-banana-teapot wrote:

Hi

Just following up, as yet no invite. I have checked messages and nothing at all. Please update. 

Kind Regards

---

I'm going to tag Kat for you or she will not see your post,  and she can see the invite has still not been made.

kat@ebay

[kat@ebay]

Thanks @tressygirl ,

Hi @the-banana-teapot ,

I'm not sure if an auto invite goes to your account  due to it being added at a later stage. If you reach out to customer support through your account as normal it should go through to the concierge team.

Thank you,

Kat