Anchor Shop Concierge Invite

[the-banana-teapot]

Hi there

I upgraded to the Anchor Shop a while back and  have still not received an e-mail invite to the Concierge service. As I am paying over £500 a month I would like this feature to be available to me. Please can you sort this for me asap. Many Thanks.

dave@ebay 

anita@ebay 

kat@ebay 

[kat@ebay]

Hi @the-banana-teapot ,

Thank you for your post. 

I will check into that for you. How long ago did you upgrade to the Anchor shop?

Thank you,

Kat

[the-banana-teapot]

Hi

Thank you I have just checked back and it was around Nov/Dec 2023!

Thank You.

[nutrafituk]

If you're correct you should be entitled to a partial refund as eBay has failed to provide that service as advertised.

[vinylscot]

That is almost certainly not the case. If the OP had raised it soon after signing up, then the service would most likely have been provided then. The OP has chosen not to use the service for the past year or so, and has only chosen to do so now. When you join any subscription service, you don't get a refund for any services which you have not used. Just try and convince your gym otherwise!

[kat@ebay]

Thanks @the-banana-teapot 

I'll follow up and come back to you once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @the-banana-teapot ,

After linking in with the team the access to concierge should update on your account within the next 24 to 48 hours.

Thank you,

Kat

[the-banana-teapot]

Hi 

That's great thank you, I will keep an eye out and get back to you if not. 

Best Regards.

[the-banana-teapot]

Hi

Just following up, as yet no invite. I have checked messages and nothing at all. Please update. 

Kind Regards

[tressygirl]

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@the-banana-teapot wrote:

Hi

Just following up, as yet no invite. I have checked messages and nothing at all. Please update. 

Kind Regards

---

I'm going to tag Kat for you or she will not see your post,  and she can see the invite has still not been made.

kat@ebay

[kat@ebay]

Thanks @tressygirl ,

Hi @the-banana-teapot ,

I'm not sure if an auto invite goes to your account  due to it being added at a later stage. If you reach out to customer support through your account as normal it should go through to the concierge team.

Thank you,

Kat

[my-lost-gems]

Noting this page, we signed up a week ago and whilst we are not expecting to get Concierge just yet as only been a week, we were supposed to get a welcome email with benefits for Anchor shop. We received absolutely nothing after upgrading or even an acknowledgement, though our account does show Anchor subscription. 

[kat@ebay]

Hi @my-lost-gems ,

Thank you for your post.

It can take up to 14 days to review accounts for concierge access and it is also subject to availability at the time if there is a big increase in demand. I would advise to give it the 14 days for the access.

Regarding the no welcome email for the Anchor shop it looks like when signing up it didn't trigger the auto email.  I'll share the link here for the details of what the anchor shop includes and also more information here on how to manage the shop.

Thank you,

Kat

[my-lost-gems]

Thank you, however the list of benefits show we get a free second category listing. 

If however I add a second cat to a listing, we are charged 6p ... yet this should be free? It is a fixed price listing, and our shop subscription shows Anchor. So I think something is wrong.

Also.... it says we have a £10 voucher for packaging... but on the list of benefits it's supposed to be £20, this makes me think along with not getting a welcome email, that something is very wrong. 

[kat@ebay]

Hi @my-lost-gems ,

For the packaging voucher, if you subscribe to a Featured or Anchor Shop mid-way through a month, you won’t receive your first eBay packaging voucher until the 1st of the following month.  The £10 you received would be from your previous subscription.

For the second category fee can you give me some item numbers as examples for the fee and I will have it looked into further.

Thank you,

Kat

[my-lost-gems]

Thank you very much for explaining.

I have checked this morning and it's no longer charging 6p when adding a second category so it looks like is a couple of weeks delay after signing up to anchor. 

[kat@ebay]

That's good to hear @my-lost-gems. It can take some time for changes to take effect.

Thank you,

Kat