07-06-2012 2:32 PM
Despite talking to my local delivery office manager a few weeks ago, I was still seeing signs things were not right. Purchases not turning up, letters from doctors/services connected to my wife/daughter not arriving, letters and packages arriving opened, continued unmarked stamps, and very few autograph replies.
I decided to go higher so wrote and emailed to customer services outlining everything in detail. I had a reply yesterday saying what actions they had taken including speaking to my local delivery office.
Lo and behold, today's post has brought me four replies amongst a bundle of other non-autograph related post!!! Digressing, one of them is the rarest EastEnders card I have ever received ttm from a cast member who appeared 22-23 years ago. Could my PO rant have been better timed? 🙂
Will be interesting to see how this continues.
07-06-2012 2:44 PM
I hope this is the end of your postal problems, Nigel. Sometimes you have to go to the top to get anything done.
07-06-2012 4:11 PM
i hope that is the end of the matter
07-06-2012 4:51 PM
HOPE THATS THE END OF THE MATTER FOR YOU NOW NIGEL AND NORMAL SERVICE IS RESUMED
07-06-2012 6:08 PM
good to hear you having a change of luck sounds like something was fishy glad it seems to be righting itslelf
07-06-2012 6:14 PM
That's very interesting Nigel. I hope now things will get sorted for you.
07-06-2012 6:28 PM
hopefully thats the end of it for you. Just shows it pays to complain sometimes
07-06-2012 8:12 PM
Hopefully everything is sorted out for you,but it would be interesting to find out if they have done anything,and if they have, what they've done and what happened to your other post.
08-06-2012 10:07 AM
Glad it worked Nigel and i hope the returns come back thick and fast now
08-06-2012 2:23 PM
It will be interesting to see how things go. Nowt today, but my wife reports we had a lady postie today who is clearly new as we have never had a lady postie before. Will be interesting to see if she continues as a regular.
Of interest, the delivery office moved in February. Prior to this, in December I had 22 replies and January I had 30 replies, a total of 52 replies in 2 months. In the 4 months from Feb to end of May, I only had 47 replies (1 of these to my work address).
09-06-2012 8:59 AM
Fingers crossed your problems are over and everything is back to normal Nigel .
09-06-2012 9:52 AM
Always worth ranting at the next level up Nigel....Hope things sort themselves out now,,,,,Not that you should have to .
09-06-2012 12:47 PM
glad you got the 4 replies nigel,but i would still be concerned on what might have happened to the potential replies still outstanding,an explanation from the p/o should be forth coming
09-06-2012 2:43 PM
I agree Daz, and that will be one of my next steps. This is far from over as far as I am concerned. I have had three more replies today. Everything that has arrived this week since my complaint has had the stamp marked off correctly as well. I will see how next week goes, and if it continues like this will be reporting back, and expecting further investigation to find who has clearly been taking stuff.
10-06-2012 12:13 PM
Hope this is the end of your replies going walkabout Nigel