We are aware that the recent weather conditions of snow and ice across parts of the UK have caused disruption to deliveries.
To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected transactions between 03 January to 14 January 2025. This covers:
- Your late delivery rate, which will be removed for affected orders between 03 January to 14 January 2025
- Your “item not received” count in your service metrics dashboard
- We will also remove any negative and neutral feedback relating to or arising from late or non-delivery as a result of the weather issues above
If you’re located in an impacted area, issues that are out of your control will not affect your performance on eBay.
Thank you for selling on eBay.
Your eBay Team
