Dear Business Sellers,
We understand you may have experienced challenges over the peak season and we want to ensure you are supported in delivering a great experience for your buyers. Time is already added to buyer-facing delivery estimates to account for any delays that may arise as and when required, but we want to inform you of additional measures we are putting in place to ensure your performance is not affected:
- Your Late Delivery rate will be automatically adjusted. We will automatically remove Late Delivery counts and any related Negative or Neutral feedback received for transactions between 5 November to 21 November 2020.
- Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed for transactions between 5 November to 21 November 2020. We will remove it on the condition that you uploaded valid tracking before the delivery was scanned.
We’ll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that it may be a short period of time when this information appears in your account before being removed.
At the same time we want to reassure you we will keep monitoring the situation and implement additional protection if and when it’s required.
Regards,
The eBay Team
