Severe weather conditions from snowfall are currently affecting parts of the United Kingdom and are causing delays. Due to this we have extended our buyer facing delivery estimates in the following postcode areas -
DN10
DN21
S17
S32
S33
S40
S42
S45
S49
LS
BD
HD
HX
WF
HG
YO
We’re actively monitoring the situation and will make any changes as required.
Seller Protections
Your Late Delivery rate will be automatically adjusted. We’ll automatically remove Late Delivery counts and any related Negative or Neutral feedback received for shipments to and from impacted postcodes scheduled to be delivered between 13 - 19 Jan 2021
Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed if you uploaded valid tracking before the delivery was scanned for shipments to and from impacted postcodes scheduled to be delivered between 13 - 19 Jan 2021
We'll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that there may be a short period of time when this information appears in your account before being removed.
Please note, even though we may protect individual service metrics from affecting your standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to re account privileges while we investigate.
