SELLERS BEWARE!
In my opinion even when you’re right, eBay will not back you, it is always the Buyer, even when they have made mistakes and are also being dishonest.
I had an item Collection Only, the Buyer on making the winning bid hadn’t realised and asked if I would send the item and they would pay for Post & Packing. They paid and emailed the Couriers’ Label with an accompanying message. No payment was made for Packing or for time and fuel to take the item to the couriers [Hermes] drop off shop . The item was securely packed and taken to the Courier Shop and a dated and numbered receipt was given. A few days later I was accused by the Buyer, through eBay, that I had not sent the item and it had not entered the Couriers’ System. Buyer must have had a tracking number but it seems it was the wrong one as I had the receipt for the Parcel. A Complete Fiasco followed for the next three weeks , the parcel must have gone from pillar to post. I didn’t find out for almost a month as it was only through my own perseverance, I managed to get a tracking number finally from P reference No. Where the parcel is now God the Buyer or the God only knows.
I am the totally innocent party, but left the loser, as the Buyer has received a full Refund from my Paypal Account, and as the Buyer purchased the postage label has most probably also claimed a refund from the Courier. WHOEVER SAID HONESTY PAYS. If this is what happens when you do the Buyer a favour, never again, I shall stick to my guns. If I state Collection Only then it will mean Collection Only.
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And it sounds like you have learnt the lesson when it comes to collection only sales.
