Sellers pay the price as eBay fails to deliver on its promises

[computergenie10]

Might be best to post this here. important stuff 🙂

Quote:

Sellers who regularly use eBay have become increasingly worried in recent years that unscrupulous buyers will claim an item has not arrived. Under the generous protection policy offered by the auction website and PayPal– its payment system – buyers can get a full refund of the original price paid, including postage, even when a seller has proof the item arrived.

So last year eBay launched SendIt, aimed at tackling the problem. “By tracking your items, you can protect your business against ‘item not received’ cases, as you’ll know where the parcel is and when it will arrive,” the company told users.

However, a Guardian reader, who used the service over Christmas, was left frustrated and out of pocket.

http://www.theguardian.com/money/2015/jan/24/ebay-paypal-selling-parcel-delivery-claims-sendit

[wskneil]

Never heard of it. and according to the article

Last week eBay confirmed that it had decided to scrap SendIt in February. It will be replaced by its global shipping programme

And we all know how good that is!

[023mjc]

It was the bit that said fraud was down by 50% that made me laugh.

[wskneil]

I also found this quite amusing!

"On average, parcels reach the EU within three to five days, and seven to 10 days outside the EU."