Different sellers have different experiences of different couriers. Some find Evri to be good.
I think it may depend a lot on the local delivery drivers - they're overworked freelancers rushing around (to try to earn minimum wage after vehicle costs I assume) so do make mistakes and the setup encourages them to take shortcuts etc.
When a service is cheap you have to ask is it cheap because they've found ways to be more efficient (same service at lower prices), or are they cutting corners (worse/less reliable service at lower prices)? I don't think it's the first one with Evri.
I think eBay's postal integrations present all the services with their prices and delivery times but don't really provide any guidance as to the quality of the service nor whether the service is really suitable (if an item would be uninsured with Evri then suggesting to an individual seller that they could purchase an Evri label for it without more clear guidance doesn't really seem appropriate).
Personally I have had some poor experiences with Evri (lost/damaged items, unexplained delays, delivery photo so blurred it's of no use). I was only using them in limited circumstances: low value items above 2kg where Evri were clearly cheaper than Royal Mail. One of the local parcel shops often refused my parcel due to lack of space (shop staff seemed not to care).
As a seller I don't use Evri any more. Royal Mail parcel prices have come down a bit, I send fewer parcels over 2 kg, Evri's supplements for Northern Ireland and long list of non-compensation items means the small possible cost saving for me is no longer worth it.
As a buyer I'd say I get 2 or 3 items a week by Evri (seller's choice not mine). The packets are often dirty, must have been run through a dirty sorting machine. The parcels often have the external boxes bashed about. They are normally on time (3 days) but sometimes parcels don't move for a couple of days for no reason. Emailed delivery window is often pushed back once or twice during the day. My local driver has changed, after some teething problems with the new one (trying to hand me a set of parcels that weren't for me) he's doing a fair job overall.
So I would recommend using Evri (or Yodel) only in limited circumstances: they are cheaper than the Royal Mail Tracked 48 service, the cost savings add up; the items are of lower value; the items are hard to damage or you can pack them very well; non-urgent so delays are OK; you have a good local drop off shop; you can afford to write off some losses/self-insure so it's still worth it over all. Given that individual sellers don't normally have enough sales volume to average out losses, I'm not sure they are appropriate for individual sellers.
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