eBay tracking says 'We have your parcel and it's on its way back to the sender'

[iauk981]

Hi eBay community.

I recently purchased a pair of trainers under the authenticity guarantee scheme and the seller dropped them off for postage yesterday, but the tracking says  'We have your parcel and it's on its way back to the sender' is this normal or has something gone wrong?

Anyone had anything similar happen?

[ile136yz]

May be problem authenticating.

See if you get an explanation from Seller.

If item has not arrived by eBay's estimated delivery date, open an eBay case for 'not arrived'.

[marco@ebay]

Hi iauk981, thanks for your post.

If you confirm the item number, I can review this for you.

Thank you,

Marco

[iauk981]

Hi Marco, 

Item number is 404669944021.

Hoping it's just a glitch and that it's on way to the authenticators. 

[marco@ebay]

Thanks for your reply, iauk981.

It looks like the item was sent back to the seller indeed, I can see a refund was issued for you, so you can get your money back. No further actions are needed from your end at this stage.

We wouldn't have further details as to why since I cannot review the seller's account over here.

Thank you,

Marco.

[t.wicks97]

Hi there, i have the exactly the same issue. I purchased a pair of trainers of ebay with the authenticity scheme. They got sent to dpd and the latest update is ' We have your parcel and its on its way back to sender' please could you help me with this 

[marco@ebay]

Hi t.wicks97, thanks for your reply.

Yes of course, if you confirm the item number, I can review that for you no problem.

Thank you,

Marco

[muhammis52]

Same problem item number 196126322907

[af2high]

I have the same problem with both pairs I sent out this morning so they cant have arrived at the authenticator yet.

[muhammis52]

Mine were fine the tracking updated the next day

[kacsa333]

Hello, I have the exact same issue as the other 2 commenters.  Please tell me the situation with my parcel. Item number: 315082566302

[kacsa333]

delivery history 

[iauk981]

I recently sold an item via the authenticity guarantee and it seems this message is a bug or something they really need to change because that actually meant it was on the way to their depot. Really bad description there by DPD.

[haybor_83]

Hi there I am also getting the same problem of my shoes are getting sent back to sender would you be able to help 

[wilboot-9]

Hey Marco, 

please could you help me. I am receiving the same message, my package was supposed to ship next day delivery via DPD as i paid nearly 10 pounds ! my order number is as follows :18-11093-90285. 

Please could you check the status of this? 

Kind regards

[marco@ebay]

Hi wilboot-9, thanks for your reply.

If the item was returned to you, then that would be pretty much it, there is no much more I can look into. If the item was returned to you because it didn't pass the authentication process, we will let you know via email. This is working as expected, and is not an issue. If you need further assistance on this due to a different reason, please let me know and I will take a further look.

Thank you,

Marco

[jamespon5on]

Hi,

I have also bought some trainers with authenticity guarantee, and the same has happened to me. Item ID is 156074198289. Please can you check why this has happened? 

[kev-chan-uk]

Hi Marco,

I have the same issue with an item that I bought, tracking says it is going back to the sender. The order number is 11-11217-72778, could you take a look at it for me please?

Best,

Kevin

[jamespon5on]

Mine has actually been delivered, disregard. Seller explained it was due to postage method he used. 

regards. 

[kev-chan-uk]

Mine got delivered as well so please disregard.