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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Return postage

After i won a case for a faulty item,the seller says that they will send funds to pay for the return postage.If i buy the postage,that,surely makes me,the sender,the one that has to chase Royal Mail for compensation,if it goes missing.Seller is unabl...

Resolved! Seller demanding additional information

I have bought and paid for an auction item. The seller has messaged me saying he needs my email address "for online postage." I am not keen to give out my email address and I’ve never been asked for it before. I can’t see any reason why he needs it. ...

User avatar by • Ace
  • 223 Views
  • 8 replies
  • 0 kudos

Private Seller Returns

So my daughter bought a Samsung Galaxy S10 from a private seller. It was posted as in excellent condition and unlocked to all networks. It came. Was locked to EE. Informed seller who said it was definitely unlocked. Anyway, sent a screenshot from EE ...

Click and collect

I am a relatively new to ebay and learning as I go along, so pardon my ignorance if I am not very savvy. I have tended to use click and collect as my local Argos is only 5 minutes away. I am often not at home and in any case having to wait around for...

User avatar by • Contributor
  • 101 Views
  • 3 replies
  • 0 kudos

Item not received

Item deliverd by Royal Mail, but to an unsafe place - needless to say, we didn't receive it (guessing it was taken by a passer by!). I opened a case with eBay, have been sent around the houses (betwen Royal Mail, Seller and Ebay) and still no resolut...

Restriction on account

I am trying to purchase an item and it keeps saying failed due to a restriction on account. I've been through everything and cannot see what the restriction is. How do I get this lifted?

Click and collect refused

Just want to know if it is just me or Ebay Click and collect is not a mature system? I've had about half with problems. The latest a £500 laptop was just refused and returned (hopefully) to the seller for no given reason. Often when I go to pick some...

Nectar page not available

When signed into ebay. I select Nectar so I can redeem some points and the page appears for two seconds and then disappears. Same on iPhone or iPad.

User avatar by • Contributor
  • 45 Views
  • 3 replies
  • 0 kudos

Authenticity

Hi, I'm looking at buying a Prada bag through eBay but this particular one hasn't got their authenticity guarantee, not sure why as seller based in Uk. I'm no good at seeing if an item is genuine or not so is there an option to pay to send it to EBay...

Reluctant Seller?

I recently won an auction on an item that usually sells for 30%-40% more than what my winning bid was. Anyway, the seller is now telling me they posted it and got a tracking number, but still do not see the tracking details on the postal system and h...

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