Stopped receiving sale emails

[mysterious_cities_of_mold]

I have sold a couple of items this evening but never received any "You made the sale" emails from Ebay.  Anyone else experiencing this?

[tressygirl]

Yes,  others have been experiencing this from time to time.

This is  the answer from a Community team Manager .

First check  Communication preferences > Seller > Selling activity > Edit > and ensure that ‘Item sold’ notifications are ticked.

If you have selected to receive ‘Item sold’ notifications, but haven’t, try deselecting it > save, then tick the box again > save.

If you are still experiencing the issue after it, please let eBay Customer Services know, and they will report it to the tech team.

@mysterious_cities_of_mold 

[dave@ebay]

Hi @mysterious_cities_of_mold 

Just adding to Tressygirls advice.

Let me know if you tried the steps she advised and still don't receive any mails. There was an issue for a limited number of transactions but it was resolved quite quickly. I'll have it looked into just to make sure its not connected. 

Thanks,

Dave

[lillouis71]

This has happened to me.  I've followed the steps suggested and I'm still

noy receiving sale emails.  So frustrating.  Any further ideas are most welcomed 

[candyfloss2006]

I am having similar issue .My emails just suddenly stopped 2 days .No email about sold items or payment.All the notifications are turn on in my Wbay .Contacted Wbay support yesterday was told it's a bug & Wbay working on it ,but 3rd day now no emails 

[lillouis71]

Thanks for this. I’m going to wait and hope they sort the bug out. It’s frustrating though .
Sent from my iPhone

[sunflowers4me59]

It also happened to me, thought it was just my tablet!! Done the recommendation and I will wait to see if it works.

[nickessex]

Same problem Sold three items last night and no emails. Payment received according to eBay messages but no confirming email sent. All my communication settings are as they should be.

[lillouis71]

That’s what mine are. I reset all my settings
But still no emails.
Sent from my iPhone