New eBay feature needed- Block buyers who leave lots of negs

[everyfone-uk]

As a seller we should have greater control over who we sell too- surely that's a basic right. 
I propose we should be able to automatically not accept bids / sales from a buyer who leaves ALOT of negative feedback. Maybe have it as a percentage eg Block Sellers who leave 20% or 30% or 50% negative feedback because no genuine buyer would ever leave that many negatives unless they were trying to defraud honest sellers or get freebie's ( and no honest/ genuine buyer would continue buying on eBay if 50% of the things they bought they weren't happy with) . Would save everyone a lot of time money and maintain a good reputation. 

[mrq-private]

Personally  - as a buyer - I'd like the ability to block sellers (from search) whose feedback score falls below a percentage of my choosing...   The ability to block sellers with feedback below (say) 98.9% would weed out a lot of the dangeous Chinese and Asian tat that eBay enable rogue traders to sell.  

...I was under the impression that eBay did  question and if necessary sanction buyers who raised too many returns/non-receipt cases? 

[everyfone-uk]

Yep I agree- that would be a useful feature also.

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[bennotbill]

I'm amazed that eBay haven't yet got rid of the block list.

eBay does everything for the buyers benefit, and to make them happy so I expect that there will be a "bug" coming soon. Followed by just testing - to working as designed - to no block list.

[mrq-private]

"eBay does everything for the buyers benefit, and to make them happy..."

Far from it...   eBay does everything to maximise corporate profits and appease its shareholders; matters such as consumer safety and the law of the land - as well as not honestly meeting search requirements;to the detriment of all users.   It's an increasingly unsafe platform.    - Unviable as a business proposition certainly; but it's 'nobody's friend'!

[everyfone-uk]

The blocklist is very important to ensure repeated scammers are stopped at source. Can we share our blocklists? Is that permissible? I wish it was 10k user IDs not 5k.

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[everyfone-uk]

It definitely feels like the platform has become more unsafe over the last 12 months or so and back to the wild Wild West of the early 2000s

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[nigel_paul_wright7557]

Some buyers get confused by the feedback system.

I once saw feedback as "Great item, great price" and was a negative !

Bulk sellers have a "cant leave feedback for a week" on their accounts.

I think this should be given to all sellers to stop knee jerk reaction negs.

Also a seller should be given an opportunity to resolve a problem before a neg is given.

[simas-stuff]

I would like the ability to see who we are sending offers to. That would be a great feature I'm sure.

[mrq-private]

I once saw feedback as "Great item, great price" and was a negative !

That happens surprisingly often...  it's generally held to be down to poor UI design which seems to take no account of those with conditions such as dyslexia or low vision.  - It's often cited in design classes where the topic of accessibility is discussed. 

[the-nutwood-collection]

In addition to serial negs, I would like to refuse sales from buyers that, the in last twelve months:

     Have been blocked by [n] sellers

     Have been reported by [n] sellers

     Have raised [n] INRs

     Have raised [n] returns

     Have raised [n] INADs

     Have raised a chargeback

[everyfone-uk]

Yep- I would use all those features too.

[simas-stuff]

Excellent ideas. It would be brilliant if we were able to have these.

[wakeson]

Hey

Personally i would like to see a bit more help from CS, i have had some serious issues in the past week, using promoted listing advanced was fine for a wihile then last week it killed me, not oone person inthe CS team could help give me a straight forward answer, so making the fees a bit more transparent would be nice.

i also think that the item not recieved cases should not include weekend, non business days, its a serious pain when they rase on on a thursday and by monday you still havent had a responce from your courier..

but yes the comment about eBay being all about the buyer is 100% true ,no help from ebay last week from a negative feedback comment, basicaly the stated i didnt respond to emails and the item never arrived, both false and the tracking showed the item had been recieved, but they wouldnt remove this as the tracking showed it was delivered late by on day, and the delivery was Aug 4th !!

[everyfone-uk]

SOMEONE PLEASE SUGGEST THIS ON THE NEXT EBAY WEEKLY CALL!!!
WE NEED SOME BUYER PROTECTIONS BACK!!!

[mrq-private]

"SOMEONE PLEASE SUGGEST THIS ON THE NEXT EBAY WEEKLY CALL!!!
WE NEED SOME BUYER PROTECTIONS BACK!!!"

Given what's been fed-back from the most recent 'encounter', previous sessions and indeed eBay policy which has buried in it some nonsense about them not taking suggestions... 

What would be the point?   ...eBay reps are known for failing or refusing to properly engage with issues; part of a policy of attrition by the looks of things.  There is no evidence that they operate in any kind of user-oriented manner; and certainly don't have anyone's but their own corporate interests at heart.

[bricklanebargains]

That is actually a very good idea but I doubt Ebay will go for it. We had a negative from a buyer last week who apparently left 8 negative feedback for different 10 purchases in the last month alone all with the same reason "item not received", "item not here", etc. I rang Ebay CS to try to get the neg removed and explained to him "look this is not normal buyer behaviour, no person in his right mind continues to buy from the same platform if he/she hasn`t received any of their subsequent orders. That is just not possible and there is definitely something weird going on here." Of course my arguments were politely and completely ignored and the neg wasn`t removed and the buyer in question keeps leaving negs to other sellers left, right and centre.       

[everyfone-uk]

It will take some big sellers like Music Magpie to put them under pressure
to change things ...otherwise what you say is probably correct
...unfortunately.

[pg_kicks]

Thank you for your feedback, we will pass this onto the relevant team and if we get any feedback we will let you know. 

Just thought I'd save you waiting till Wednesday as nothing we suggest will happen as the weekly Q&A are pretty pointless, the same questions are asking weekly ad we are just told that everything is working fine, no issues as the fire burns around us all. Its fine if you need to give somebody a nudge within eBay or if you need a simple question answered, anything technical its pointless.

They should get somebody from a different department at least once a month so we can ask questions to that department and see the answers straight away.

[mrq-private]

"It will take some big sellers like Music Magpie to put them under pressure..."

Quite so; and even then - MM will be considered 'small fry' in the great scheme of corporate delusions and rote management. 

In the past few weeks I've gravitated towards the opinion that eBay (as often happens with big 'founder' platforms on the internet) has reached the descent phase of its product lifecycle.  When this happens these (inevitalbly long-since stock market 'floated') platforms move towards 'MMD' - Managed Monetised Decline.

This is in effect a very sophisticated, long term, 'Pump and Dump' scheme where the business abandons care services for the pursuit of (usually vacuous) metrics; with which to 'impress' the markets; players in the 'casino economy'...    eBay is pivoting away (and increasingly alienating) its grass-roots users in favour of big retaillers and the effective state-run and contemptuous (of the West) monolith that is 'Mainland China'.  

In that process - the legitimate concerns and needs of consumers (including safety concerns and legal protections)  and micro-small concerns (which are actually the vast majority of UK busnesses) are cynically abandoned; even to the extent that public safety is compromised.  

All you will ever get from them are completely vacuous platitudes and PR exercises.