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When seller cancels an order that has been paid for, do ebay organise the refund direct to the customer on seller's behalf. I have cancelled such an order and have a note from ebay saying that I have refunded the customer, but customer is asking me w...
Customer says item not received, but hermes say it has been delivered. I know perhaps I should have requested signature but I didn't. As hermes is tracked it this enough proof for ebay that it has been delivered? I spoke to hermes today and they seem...
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