App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[mispozd-0]

It's impossible 😊

[rjh111271]

Don't buy anything on ebay until they fix it. That is what I am doing. Hopefully stop them doing this again.

[j0hnnybi0nic]

Everyone, be sure to rate the app on Play Store and the Apple equivalent, maybe that will help get the message across 

[sherajune]

Cant understand why they have done this. Bye bye from me.

Sent from Outlook for Android<>

[lipharrison]

Uninstall the app,then just type in Ebay.com to log in from internet like we always had to do before the appWorked for meSent from my Galaxy

[geraldine3334]

Hi. Thanks for the reply. Tried that but it didn't work for me.

[ukretirementsale]

This is my post from 3-4 pages back:

A temporary way round the problem is to use the ebay website www.ebay.co.uk on your mobile or computer browser, enter your login details, click 'My eBay' and access purchases, bids and selling etc. I use it most of the time and only used the app occasionally, should I say, I used to use the app. Please contact ebay for further information and to express your feelings. The more people that do this the better.

We all hope that  ebay will issue a patch for this, as it has caused so many problems. I reckon that 1000s and 1000s of people have been  sent up the creek without a paddle.

Please follow these instructions. If you're still stuck, come back here and tell us what error messages etc. you are getting.

ebay.com will get you through to the American site.

[4_bathrooms]

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@geraldine3334 wrote:

Hi. Thanks for the reply. Tried that but it didn't work for me.

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If you use the app to authenticate you need to uninstall the app then go to www.ebay.co.uk in the browser. this is because if the app is installed the website might direct you to the app to log in - it won't do this if the app is not installed. You might be prompted to install the app on your first login via the browser - just click "No thanks" if you are prompted to install the app.

[geraldine3334]

I have the exact same problem. Tried uninstalling the app, accessing eBay on the browser, signing in and accessing account that way then reinstalling the app but that didn't reset it but it might for others

[ukretirementsale]

The app only updates with Android 10 and above or iOS 17 and above. There is a version for iOS 16 that may or may or may not  update. Do you know which operating system you have?

[4_bathrooms]

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@geraldine3334 wrote:

Tried uninstalling the app, accessing eBay on the browser, signing in and accessing account that way then reinstalling the app but that didn't reset it but it might for others

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There is no point reinstalling the app if your device doesn't support the new version of it. You need to uninstall the app then access eBay via the browser. You can't "fix" the app if your device doesn't support the new version of it.

[redru-22]

That also is causing issues. To login once you have eBay co.uk open it
greys out & the same msg displays asking the user to update. Back around
the circle again.
I have android 9 in operation.

[ukretirementsale]

Please uninstall the app first. Try accessing ebay.co.uk again. 

[lostjohns]

Thanks for the info. TresyGirl, I'll try to find a work around.
Why did eBay update an app without making it backwards compatible?
Beggars belief!
Thanks again for all your help.
Best wishes lostjohns.

[lostjohns]

Thanks for the idea of loading eBay directly from the website!

This works and all content is available, bit clunky but doable!

Don't be tempted to download the app however as you're back to the beginning!

Hope this helps...

lostjohns.

[j0hnnybi0nic]

Complaint sent, and 1 star review left on Play Store 😄 

[ukretirementsale]

My phone (Galaxy S7, Android 8 ) accesses the eBay website, with the un-updatable  app still installed, maybe I'm lucky. According to the official eBay announcement,  uninstall the app first. It's best to stick to their instructions. Do not be tempted to re-install it, unless your device has the minimum operating system requirements. It just means accessing the eBay website directly. I find this difficult on my phone, due to poor eyesight and fingers like sausages, so I use my laptop, tethered to my phone.

[4_bathrooms]

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@ukretirementsale wrote:

My phone (Galaxy S7, Android 8 ) accesses the eBay website, with the un-updatable  app still installed, maybe I'm lucky. 

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It depends how the sign-in security is configured in the eBay account. If "Sign-in with your eBay app" is enabled on this page the website will try to use the app for authentication if it is installed. Disabling that option should prevent the website from trying to use the app for authentication during login.

[ukretirementsale]

Thank you. I have never looked at that before. For most people, uninstalling the app is the best option, unless they can update it, of course.

[redru-22]

Am not using the app on my Sansung mob as am aware of restrictions recently
applied to android9 & lesser systems. I completely uninstalled the eBay app
some days ago. Have tried & failed to get beyond the eBay.co.uk sign-in via
my browser (Google Chrome). It takes me through to 2 step verification,
then just as you think you've got in, it greys out & the msg is back asking
to 'cancel or update'. Updating is useless, same old roundabout. I am Not,
repeat Not downloading any such app offered at the time of login.

Surely, if I login via my browser & Not the app which I no longer have, I
should be able to open eBay.co.uk & get to my account that way?

We're stymid whichever route we try. Come on eBay geeks, pull your finger
out & stop this nonesense on older android phones which still work, despite
eBay's refusal to accept it.