App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[edwardian-dreams]

Try couple of these suggestions

It might be something simple 

[danced28]

Mybirdalways18 

[norrie4343]

lots of people have this issue, if your phone is a 2019 android or older the app has been cancelled  for loads of ebayers

[meteorcloud57]

Seems we have to bin perfectly good electronics and buy updated kit just to use apps. It's a massive scam, it disrespects customers, involves us to sink substantial investment into new equipment and impacts the environment badly.

[retroman303]

I doubt many would disagree with that.

I lost the use of the eBay app (generally rubbish, but useful for notifications) back in April or whenever it was they released their update. My phone runs on Android 9 and can't be updated to a later version.

Since then I've also had to uninstall the John Lewis and Boots apps for the same reason - 'Your phone does not support the current version of the app'.

The app for Amazon - a massive company if ever there was one - still works fine. Hopefully, I haven't just jinxed that.

Some posters have reported that the eBay app doesn't work on their phones that are supposedly compatible.

*bleep* Jones in the film RoboCop (I'll do eBay's 'bleep', save the AI/mods a job) summed up the capitalist ideal of built-in product obsolescence when talking about his ED-209 project, which was released into the field without adequate testing and with known faults (sound familiar?). I can't remember the exact words, but it was along the lines of: "We've got contracts for 10 years - servicing, upgrades, spare parts... Who cares whether it works or not?"

[retroman303]

I'll probably have to upgrade my phone soon anyway, as it's starting to get a bit glitchy, and the battery barely lasts a day even with light use. But I'll be darned if I buy a new phone just for an app.

For Boots and John Lewis I'll just have to remember to log in to my accounts using a browser to see what offers and competitions etc. there are. More long-winded, but it's what we had to do before apps came along (and, incredible though it must seem to the younger generation, we even managed to live just fine before the Internet and mobile phones). It's scary how quickly we can get accustomed to convenience, and how aggressively digital options only are being pushed by corporate and governmental forces. Great Western Railways no longer produce printed timetables, not for all services anyway, and certainly not for my local branch line - instead you have to use their website or app (or hope that the counter staff will have one of the copies that they've thoughtfully printed out).

As for the eBay app, the platform and some sellers potentially lose out. Now that I can no longer receive app notifications about auctions I'm interested in ending soon, I'm more likely to forget to bid, and it's perfectly possible that I would have bid more than the actual winning bid.

[meteorcloud57]

I'm probably around your age group. Yes we are on the cusp of being totally at the mercy of the digital age. Unless you go off it to the wilds of Canada or some other wilderness you won't be able to exist. Everything will be logged by governments, there will be no cash and what promised to be a wonderful thing (the internet)  will work against us. Like every generation, we point out how "it was better in my day", well in some ways it was but we pay a heavy price for the benefits the modern age brings. Like you, I will get ebay done on my phone browser and on my PC. Incidentally, I think ebay is not the great thing it was. Time for competition I think.

[norrie4343]

no you don`t have to do that, just use it without Ebay, new phones are ridiculous in size now to the point of embarrassing to be seen with them.

[jimbobolula]

Yep, the age of life experience and knowledge, practically and skills that sadly is not quite following the line it has to us from generation to generation, when and if it all goes wrong like the films warned us it would, the younger ones just won't know what to do to survive unless someone keeps Google and YouTube going amongst the dust and rubble.....lol.....

Yep i ve seen people living off grid in remote locations across the world and wished I d done that years ago.
I love tech, and sadly know too much about it and what they say is the future , just takes me to Terminator 2 and 3, and the other films.
A I, will be our masters........

Anyway back to eBay, yes it's gone down so much in product quality ect, them changing the app to a version way beyond it needed, crikey, i ve got bank apps still that work on V 7.0.
But they have saved me so much money since then and i don't miss it.
Having the app and if your killing time, you'd have a look and buy stuff you didn't really need, so know if I need something I just go to Amazon prime, 30days free returns and if ordered before midnight i get it first thing in morning, no waiting 2 weeks and then battling with emails if it's wrong, defective and paying the post back...
Kindest regards

[strebor656]

Trying to help my father who is changing phone from an IPhone 13 mini to a One Plus 13 running Oxygenos 15 ie the latest android iteration.

The ebay app is stated as incompatible in Google Play Store on his new phone and consequently will not download. He is a frequent user of ebay and would be very disappointed if he was unable to continue to use it. Using it in his browser is not an option due to his poor eyesight. 

[meteorcloud57]

Hi
If it loads other apps but not ebay I'd guess you can't load it. I gave up with trying to get it on my Samsung 8. It's a scam in my opinion. Built in obsolescence on perfectly fine tech.
Their loss. I only access ebay through pc now.

Cheers
Sent from Outlook for Android<>

[oluemma-81]

If the bootloader is unlocked or CSC it won't work

[strebor656]

Thanks for you input, updated every thing again where possible, cleared the data and cache in Google Play Store cleared cache in Google Play Services and found an update to OxygeneOS 15. Finally now able to download the ebay app. 

[meteorcloud57]

Hi.
Thanks for the information. I'm of the opinion such stuff should be plug and play so to speak. For ebay to make you update but not have instructions or a list of phones it will no longer work on is more than poor.
ebay used to be fun but really they've tied us up in complexity and bad service.

So... I'll maybe load them into a new phone if I get one but I'll not expend any more time this time around.
Glad you got yours working though. Thanks for the contact, all the best.

CC

Sent from Outlook for Android<>