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04-02-2025 9:13 AM
Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version". Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.
I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.
Anyone else got this issue?
Solved! Go to Solution.
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Re: App not working - update required
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05-02-2025 8:06 PM
Sounds like Goodbye Ebay, hello Amazon then !
Re: App not working - update required
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05-02-2025 8:19 PM
I’m having the same issue on iPhone can’t update to iOS 17 for the new updated eBay app tried removing older version and downloading the new but it won’t open or update and exit just goes out of app this is very annoying I need this app!!!
Re: App not working - update required
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05-02-2025 8:26 PM
Perhaps the thing I find most annoying about this is that eBay (like all organisations) hoover up a vast amount of information about their users from cookies, web analytics and other sources including the app.
When I worked for a Govt department one of my tasks was extracting use browser information from the web site logs to work out what people were using. We knew exactly how many users were using which operating systems, browser, browser version etc combination. We had a policy to ensure any platform with more than x% (can't recall the exact figure) of the total monthly traffic was supported when updates and upgrades were made.
I would be very surprised if eBay don't have teams of analysts pouring over every last bit of data from our browser and app traffic. I'd be willing to bet they knew exactly how many people were using each version of Android and iOS and hence how many people would be impacted by the new version of app.
As a Govt department we had to support a large range of platforms including "old & obsolete" ones to ensure citizens had access to the website and information. For organisations like eBay it is more a commercial decision - what's the cost continuing to support old versions vs the cost of annoying and possibly losing some customers.
Re: App not working - update required
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05-02-2025 8:31 PM
4 times I have tried and 4 times the app has failed. One less buyer and seller for ebay. Not all of us have the latest tech and laptops😡
Re: App not working - update required
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05-02-2025 8:37 PM
Yes,i am going to move elsewhere. How arrogant of them to treat loyal customers this way
Re: App not working - update required
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05-02-2025 8:39 PM
Can't afford new device
Re: App not working - update required
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05-02-2025 8:45 PM
Re: App not working - update required
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05-02-2025 9:46 PM
If they don't act on it they gonna loose millions customers.
Get Outlook for Android<>
Re: App not working - update required
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05-02-2025 10:04 PM
Yes, I've got the same issue. Suspected there was some sort of scam so deleted the app. Ebay still works from the Internet without issue
Re: App not working - update required
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06-02-2025 2:35 AM
@chrisjo-714 wrote:Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version". Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.
I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.
Anyone else got this issue?
@chrisjo-714 wrote:Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version". Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.
I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.
Anyone else got this issue?
Re: App not working - update required
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06-02-2025 2:40 AM
YES EXACTLY THE SAME MESSAGE I HAVE UNINSTALLED AND RE INSTALLED MANY TIMES REQUESTED CALL SPOKE WITH AN AGENT WHO INFORMED ME THAT THEY HAD RECEIVED MANY SIMILAR COMPLAINTS AND IT WOULD DEFINITELY BE SORTED. HOWEVER NO CHANGE AS YET . CAN'T EVEN SEE MY WATCHED ITEMS. DISAPPOINTED EBAYER
Re: App not working - update required
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06-02-2025 7:01 AM
After the latest update .when I open the ebay app i lose signal. Then error message saying no internet offline.. samsung S23 ultra is my device. Also phone is running slow and buffers on the ebay site...
Re: App not working - update required
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06-02-2025 7:06 AM
This is a long thread so you may not have seen the announcement made by a Community Manager a few days ago regarding app users, see here:
The latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. If you have another device with android 10 and above you can check the most recently updated eBay app version and see if you can view images.
If you are using OS android 10 and above and still have issues with viewing images on the app please let me know. State what version you use and type of device and I'll have it looked into further by tech.
Re: App not working - update required
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06-02-2025 9:32 AM
I’ve got exactly the same problem triedcseveral times no luck
Re: App not working - update required
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06-02-2025 9:47 AM
higher you can still access via the internet
Re: App not working - update required
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06-02-2025 9:58 AM
Good old fleabay
Everyone with less than Android 10 have to buy new phones.....What next need new PCs
The following is the statement given to me today:
to ensure that you are using the latest version of eBay, we require you to update your app version and for updating the app as per the latest update you need minimum Android 10 in your device. It is just done to ensure the security and privacy of the eBay account. If this does not work, you may need to upgrade your OS/Android version and In the meantime, you can also access ebay.co.uk via your desktop or mobile web browser.
Re: App not working - update required

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06-02-2025 10:01 AM
The simple fix is to open your phone browser and go to www.ebay.co.uk/ and sign in
Everything you need is there online
You just won't be able to use the app from now on
Re: App not working - update required

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06-02-2025 10:01 AM
Yes. I have the same issue exactly.
Re: App not working - update required

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06-02-2025 10:07 AM
Hello. I am using android 9 according to my settings on a Huawei FIG-LX1
Re: App not working - update required
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06-02-2025 10:07 AM
I don’t remember get notification about the app and the changes, spent nearly 2 days trying to figure it out as I had possible sales and couldn’t access my account. Very disappointed to say the least.Think I may change to another site

