App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[spiricom0]

The only way round is to use the web browser and follow the links on the web site .

[spiricom0]

I have to use the web browser to access. The app is not needed and often comes with restrictions.

[spiricom0]

Browser still will work.

[spiricom0]

The only answer is now using the browser version for the country your account is linked to.

[spiricom0]

I have to use the browser version now.

[canalboattrainer]

This is ridiculous, there has been no warning and overnight they have literally wiped out possibly millions of users, both buyers and sellers. 

How many transactions will buyers and sellers be unable to complete due to a total lack of thought from eBay management !!?

Somebody needs to be hauled over the coals for this lack of customer care.

[4_bathrooms]

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@canalboattrainer wrote:

Somebody needs to be hauled over the coals for this lack of customer care.

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Are you using a Samsung device?

[wyntersemporium]

Same for the iPhone. Most days I’ve a blank page to look at and the eternal spinning ball. Yet can go on other apps without an problem 

[clear-out-corner1]

Mobile browser version of site is working, but pants!!!!

[spiricom0]

No this is  an  Xgody Y13 Pro. 

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[las515]

I installed via Huawei app store and it works but looks different and the icon will also be different unfortunately. 

[carriagehorse1]

Hi,if you manage to get this sorted please tell us, im facing the same issue. Iv used ebay via the app for many years and have no intention of using the website and faffing around like that.. If ebay choose to shut good customers out its their loss.

[ukmaster2012]

Yes, same here. I am going round in circles. 

[thischarmingman2013]

I am getting the same problem

[bargainsforyou10]

Yep got same problem 

[tressygirl]

A Community Manger has posted this information a few days ago. see if this affects you:

The latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. If you have another device with android 10 and above you can check the most recently updated eBay app version and see if you can view images.

If you are using OS android 10 and above and still have issues with viewing images on the app please let me know. State what version you use and type of device and I'll have it looked into further by tech.

@bargainsforyou10 

@thischarmingman2013 

@ukmaster2012 

@carriagehorse1 

[1951festival]

Hi,thank you for the info, I think we'll have to accept that things evolve,
it's a nuisance but not the end of the world, I'll just use my laptop or
desktop 👍

[tressygirl]

Yep,  many affected and not happy some have just deleted the app and using the browser on their phones,  seems to be an option ?

I've never used the app, I understand it's infuriating for those that do,  but  my old laptop has served me well! 🤗

@1951festival 

[1951festival]

Hi,yes I'll most likely do that as well 👍

[johpetajacquelyn]

yes I am getting a message to update and have tried several times to uninstall and then install, but same message comes up.  I have an Huawei Honor Light 9 Android, and don't see why we have to buy a new phone in order to update Ebay.