my grandson bought a phone from you (not cheap) it was delivered last Thursday and signed by a Amy,

[gillsmith]

my grandson bought a phone from you (not cheap) it was delivered last Thursday and signed by an Amy, Max doesn't look like an Amy.  He went to the Post office Sat. morning and they told him it had been delivered to Amy.

[red_magpie]

The conditions for eBay's money back guarantee are clear.

If the postal tracking record doesn't confirm delivery to the buyer's address, the seller has to refund them. If it does confirm delivery, they don't. The signature doesn't matter much - anyone can sign for parcels. Not all services even require a signature.

Do you have access to the actual tracking record (if the seller uploaded it to eBay you can check it on RM's track and trace web site).

EBay can't and doesn't attempt to investigate delivery issues. You can try using eBay's money back guarantee through the resolution centre, but if the tracking confirms delivery to your address eBay can't hold the seller responsible for what happened to it afterwards.

Unfortunately, theft of parcels left on the doorstep or in a "safe place" outside the house is a growing crime. It's also possible that there was some mistake in the delivery record, in which case there's still a chance it might turn up. Keep asking at your local post office.

Good luck, but this is one of the risks of buying things through eBay.