Wants refund but wont send item back

A buyer purchased chocolates which they want refund for but point blank refuses to send item back.This is fraud and I need help what to do next.

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Ask them to open a return case in ebay and they will have to return the chocolates if they want a refund.

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If they are claiming not as described you will be required to send them a return label.which you pay for.

 

If they refuse to open a case or refuse to return them they don't get a refund.

 

The ebay money back guarantee is quite clear in that buyers have to return the item for a full refund.

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