27-09-2020 10:47 AM
A buyer purchased chocolates which they want refund for but point blank refuses to send item back.This is fraud and I need help what to do next.
Ask them to open a return case in ebay and they will have to return the chocolates if they want a refund.
I
If they are claiming not as described you will be required to send them a return label.which you pay for.
If they refuse to open a case or refuse to return them they don't get a refund.
The ebay money back guarantee is quite clear in that buyers have to return the item for a full refund.