Positive feedback but dodgy and incorrect feedback . Buyer says they didn’t leave it. Happened twice

[shiraz01702]

Twice in a month I have had two positive feedback comments with negative comments. Oviously weren't intended for me as had not had any communication from the buyer and after contact they said they were happy and didn't leave rude remarks. How has this happened and how can it be remedied? It's very disconcerting!

[red_magpie]

Unless your buyer contacts eBay to explain their mistake, it won't be removed.

When a seller leaves negative comments that contradict positive feedback for a buyer, eBay will remove it at the buyer's request.

When a buyer leaves negative comments that contradict positive feedback for a seller, eBay will not remove it at the seller's request.

EBay has never treated buyers and sellers equally.

[rusticrye]

Ebay will remove it at the seller's request as it's a clear policy violation.