I left negative feedback ( twice now ) but the feedback has gone. It does not appear on my feedback

[marcalamont]

I bought from a 'trusted' seller, and could not leave negative feedback for several days. When I did, the feedback shows as given on the item - but the actual feedback does not show in my list, and the seller also does not show the feedback.

It looks like the transaction never happened!

We rely on the feedback to identify poor sellers, if there is a mechanism to make negative feedback dissappear then this breaks the model that we rely on!

[vijorey]

Can't believe some of the feedback you have left! I'm not surprised they were removed...

leaving neg feedback for a seller because you never received items in time for your party...was that really the sellers fault? Once posted it is in the hands of the courier.....OR was it your fault for when ordering not allowing enough time ( or seeing sellers handling time) for delivery before the party...

I'm sure most members would not rely on that sort of feedback to ascertain if they dealt with the seller or not...on the contrary, they would probably add your ID to their BB list !

BTW.. you cannot leave feedback for business sellers until 7 days have lapsed...you are supposed to contact the seller to give them the opportunity to work something out

you rely on feedback to identify poor sellers, sellers rely on manners....

[marcalamont]

Very specifically ( for your party comment ) I confirmed that they had stock in hand in the uk and that the delivery would be within 3 days with the sellers, and received confirmation of that. On that basis I payed for the items. When they arrived they were not from inside the UK as advertised, they were sent from overseas, and were a week late. So - according you your standards I have to be nice and polite and thank the seller?

The time spent communicating with the seller to confirm that they would send immediately and that they were from the UK ( as there are currently many people misrepresenting themselves for a sale ) and then find out you were lied to.

As for those that advertise products, get payment for the item, then say 'sorry we dont have stock, we will send it in 6 weeks time' - They deserve to be banned. They were the cause of me ordering and confirming with the seller in advance of making the purchase!

Ebay is starting to get a bad name as con artist sellers get protection by Ebay.

[john1297576]

If you told us what you said it would help to give a correct answer!

[marcalamont]

dont know why this is split into two threads..

I left -ve comment on one as the advertised volume was 300ml and delivered volume was 40ml. The other was because the gel was watered down and half empty ( actually the same seller with a different Ebay name - Postage and packaging was identical and the posting number was one out of the next series )

There was nothing in the wording of the first one - purely factual 'Odereded (sic) 300ml recieved 40ml' The second one was 'Same seller, different name, poor quality'.

[pixiesen2012]

did you go through the resolution process or just leave negative feedback?

if you don't use the resolution centre and just leave negatives sellers can apply to get them removed.

if you did open a case and mentioned it in the feedback, the seller can get it removed

[**peaseblossom**]

Sellers can apply to ebay to get neg f/b removed.  Usually only is with good reason.   Or eBay are now automatically removing negs relating to postal delays due to Covid.

[marcalamont]

I left -ve comment on one as the advertised volume was 300ml and delivered volume was 40ml. The other was because the gel was watered down and half empty ( actually the same seller with a different Ebay name - Postage and packaging was identical and the posting number was one out of the next series )

There was nothing in the wording of the first one - purely factual 'Odereded (sic) 300ml recieved 40ml' The second one was 'Same seller, different name, poor quality'.

[pixiesen2012]

did you open not as described cases to get your money back or just left negatives?

[marcalamont]

I left negative feedback. It is the cornerstone of Ebay, you rely on the feedback score, so I left the feedback as a warning to anyone else.

[pixiesen2012]

if you don't bother to open a case the seller can get the negative removed

[marcalamont]

That is a poor response by Ebay actually. There was no notification by Ebay. I would have thought at least they would have notified me.

When it is so obviously a con, why bother setting up an argument? just leave the negative feedback, and move on.

Then others can avoid those sellers.

**As this is not the case, EBAY *must* advise you that the negative feedback will be removed on request. Else the integrity of the feedback system is questionable.

When negative feedback is removed, the person leaving the feedback must get notified.

[pixiesen2012]

what argument?

you receive something that isn't as described,


you go to the resolution centre, you get your money refunded, the seller gets a defect on their account, you get to leave feedback that isn't removed,


the seller gets enough defects and gets removed from ebay


ebay don't have to notify you that they have removed your feedback

[vijorey]

But eBay DO warn you! You can find it either by going to seller centre or typing in leaving feedback at help/ contact at top of page it is very clear the reasons for removal..you have just failed to read them I’m afraid....

[marcalamont]

Vijorey:

I read:

[Quote]
What happens if I leave negative Feedback?
Negative Feedback becomes a permanent part of a seller's record, and can harm their reputation and their business. If possible, you should try to resolve any issues you have with a seller before you leave negative Feedback.

If you decide to leave negative Feedback, make sure it's fair, factual, and relates specifically to your transaction with the seller. Remember, Feedback is about your experience with the seller – it's not a review of the product you bought.

Sellers often respond to negative Feedback and may get in touch with you to try to resolve the issue.
[End Quote]

Please show me where it says that the seller can remove the negative feedback if I dont negotiate with them first?

[marcalamont]

Vijorey:

This seems clear.
1) You should try to resolve. Not you MUST try resolve.
2) The feedback becomes part of the sellers PERMANENT record.
3) The feedback should be fair factual and relate to the transaction.

I dont read anything else in this note, which is from the EBAY help pages.

[marcalamont]

@ pixiesen2012: I have gone through the process once before, with a seller from China. It seemed simple, but several weeks later I was still spending time fending off emails asking for me to leave a good feedback if they refunded me amounts of money. The item was under £5 It is not worth my time getting a £2 refund to leave good feedback. It is also basically fraud. I agree I sent you something not described. I will give you half the money back if you leave me good feedback. I did email ebay about this at the time, they were not bothered. The integrity of the feedback system falls away if feedback is removed without notification by a seller who has stood up to their end of the deal.

[pixiesen2012]

there is no need to get into prolonged conversation with the seller,


you just open a case


wait 8 days then ask ebay to step in, it is quick and painless

the seller gets a defect against their account and when they get enough ebay restrict them.