I have been sold a counterfeit hand bag and Ebay is ignoring my request for help

[oasisboy0]

Ebay is ignoring my request for assistance in having a counterfeit handbag refunded.

My wife has an original of the bag this was to have been a replacement - when it arrived it was clearly a fake.

They actually closed my request for assistance without explaining and are also ignoring all of my queries as to how they allow fake times to be sold without recourse to the buyer.

I see others have had this issue - can anyone shed some light?

[tsmgmd]

1. So what do we have.

You made a purchase from a seller and paid him for that purchase. You are in Australia, what country is your seller in.

By comparing your purchase with a item in your possession you decided your seller, not eBay, had sold you a fake product.

You then contact eBay with your accusation without any written proof from the manufacturer, just your assumption.

You then blame eBay for not taking action..

But eBay haven't seen the item, they have not been given written confirmation..All they have is a buyer saying it's fake.

And have you considered your seller may not have known the item might have been fake.

The correct method would have been to open a claim using the facility provided by eBay.

That facility is the eBay 30 Days Money Back Guarantee.

Your seller would have supplied you with a prepaid label to return the item and your refund would have been made in around 3 days of your seller recieving the returned item.

[oasisboy0]

Not a very positive usage of a Forum dedicated to helping. I would humbly suggest you keep your replies to ones that add value to the situation in point not ascertain blame.

Thanks for the interest, nevertheless.

[tsmgmd]

It explains exactly what you did in simple terms.

So that must explain that your post was not positive use of the forum.

You handled the situation incorrectly and want to blame eBay for it.