I bought an item for £100 that said it was covered by ebay money back guarantee

[jmabberley]

I bought an item for £100 that said it was covered by ebay money back guarantee, however when the item didnt turn up my case was closed and i didnt get a refund.

Ive got a picture to prove i emailed the account and that it was covered. Breen trying to get through to someone on the phone for weeks but i can get through

[john1297576]

You either failed to escalate and it just ran out of time or seller provided tracking to prove delivery.

If you did nothing open a Not Received Case with Paypaland escalate after 2 days and before day 20.

If tracking showed as delivered there is nothing you can do.