18-06-2020 11:25 AM
Hello
Sold a Ps4, perfect condition, worked well before I advertised it on ebay, well packaged too.
The buyer is now asking for a refund and return the console because it cant get it to work!
I have accepted the return but I now have my doubt, how can I find what a buyer sell on ebay?
tried to type his ebay name in the advanced search with no results. He has more than 2600
stars.
I would appreciate people's thought, thank you.
EBay doesn't even see the items involved in disputes, and if they can't tell who has the valid case they require the seller to refund the buyer. So you don't have any choice about accepting "not as described" returns. If you refuse, eBay will enforce a refund and - unless you have sent the buyer a prepaid return label - let them keep the item as well.
I'm not clear what this has to do with items that your buyer may be selling? You can see what they're selling or have sold by looking at their feedback page. But it's likely that like many members, myself included, they may use separate accounts for buying and selling.