I had a case opened as I never had delivery of an item after a very long period of time. Unfortunately the case was closed due to a lack of seller response, and I now find it impossible to re-open the case. If I type in the order no. nothing is found in the system.
You should have Escalated the Case for EBay to Step In after 8 days. If you didn't the Case would time out. Once Closed that's it you cannot Reopen it.
You have 180 days to Open a PayPal Case.Escalate after 2 days but before 20.
