eBay

jdev99 · ‎06-04-2021

I don't know where else to post this or whom to contact, so if anybody can advice, thank you:

I almost lost my eBay account today because of the poor service from the help centre.

A criminal tried for the 5th time in 2weeks to hack my account. The person somehow contacted eBay on an online chat, help line (don't know how, because I could not find such a service), convinced them he/she lost their phone and all their email accounts were hacked. So asked eBay to send a reset password to an un-verified email account. eBay did so and the criminal took over my account.

When I received the chat transcript, send to MY registered email address, I phoned eBay, and they informed that my account is scheduled to be deleted!!! Why would a criminal steal your account only to have it deleted??

I had "two factor authentication" enabled, and it helped nothing.

Good bye eBay, I can live without you!!!!!

*guinevere* · ‎23-04-2021

That's pretty bad even by ebay's standards.

As you are still up and running I take it your account wasn't deleted?

I should think what happened was, too late ebay realised the account had been hacked and deletion was their way of dealing with it. Did you manage to talk to them about it?

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jdev99 · ‎23-04-2021

Yes, I contacted them many times, by phone and emails.

That was only the start of my problems with them. In the meantime they also provided my date of birth to the criminal, he just asked for it, 1 or 2 "chat service" operators refused to give it to him, but eventually one of them did.

So, eBay TOLD the criminal what I was buying, they gave him a reset password and my DOB.

This was after I requested for my account to be closed, I can not even now see or change my own details any more, because of the closure request, the account is locked for 30days, but they can still see my details and hand it out to criminals.

The best part is, in the user agreement they state that they are not liable for any lost of personal data.

So much for all these data protection laws.

What a joke.