e-bay uk app not working ,have cleared cashe and tried new download.

[rikiiboy]

what do I do to reconnect app please?

[eburtonlab]

Try uninstalling the eBay app, restarting your device, then reinstalling the latest version of the eBay app.

[rikiiboy]

Hi there, I have just tried that three times and all I get is  "ebay keeps stopping" regards. rick.

[marco@ebay]

Hi rikiiboy, thanks for your post.

Could you please confirm what device you are using, and its software version? Also, could you please confirm what's the eBay app version you have running in your phone? If you could also share a screenshot of the error in question, I will be happy to take a further look.

Thank you,

Marco

[purplehelmet1]

Hi, I'm using a Samsung s24 ultra. I cannot log in with Google account or email and password. Tells me we're having technical difficulties. I have deleted and reinstalled several times now. 

[louises225]

Hello, I too am experiencing exactly the same issue using the same device. 

[marco@ebay]

Hi purplehelmet1 & louises225, thanks very much for your replies.

Could you please confirm the app version you have on your phone, your device name and/or model, your device software version, I would highly appreciate it., so I can take a further look for you? Also, if you could share a screenshot of the error you are running into, I would appreciate it as well.

Thank you,

Marco

[atiapa_0]

I am using OnePlus 12.

Android OS version 14

Ebay app version 6. 172.0.2

[louises225]

Hello

I'm running a Samsung S23 ultra, See screenshot for other information

Ebay app 6.172.0.2




Sent from Outlook for Android<>

[snappy_totty]

'Technical Difficulties, please try again later' for me too since 25th August.  Cannot log into the app.

cleared storage/data/cache and uninstalled, reinstalled several times to no avail.

Samsung s24 Ultra

one UI version 6.1

Android Version 14  1st July 

Ebay app 6.173.0.1

Thanks

Natasha

[alwaysperfect]

Has eBay responded to this , I took am.having issues on an honour 200 pro . App most recent version . Five days now deleted reinstall no success 

[snappy_totty]

no repsonse yet...

[snappy_totty]

Have just done a complete reboot of my phone, and logged in - this may be linked to the the new security - two step authentication.

[marco@ebay]

Hi all, thanks for your replies.

I appreaciate the fact that you are confirming the information I requested, but I also need the screenshot of the error you are getting in order to assist you further, so if you could provide that as well, I would appreciate it.

Thank you,

Marco

[will_111]

Also getting this error.

OnePlus 12 Android 14

Ebay App 6.170.0.2

Can't take a screenshot because your app blocks it.

The login screen says: "Technical difficulties, please try again later"

It was also giving the same message for the login screen for payments, but now can't login at all.

[louises225]

I haven't got 2 step authentication could this be the error? And how would I set this up

Sent from Outlook for Android<>

[will_111]

Hello Marco, any update here please? Unable to login to the app at all. Website is fine.

[liam_nottingham_uk]

I'm also running 24 ultra and the app will not work. Any suggestions? I've uninstalled and reset and I'm unable to log in via app, only via Web browser. 

[bulldogno1]

'Technical Difficulties, please try again later' for me too since 25th August.  Cannot log into the app but okay in a web browser.

cleared storage/data/cache and uninstalled, reinstalled several times to no avail.

Poco F6

Xiaomi HyperOS 1.0.4.0.UNPEUXM

Android Version 14  UKQ1.240116.001

Ebay app 6.172.0.2

Thanks

[atiapa_0]

If the same issue is happening across different platforms, then the issue is beyond simply clearing cache and/or re-installing it. Can this please be escalated? Happy to provide logs if someone from technical team can get in touch.