complaints

[james56038]

How do I make a complaint to eBay?

[papso22]

Read and use the ebay money back guarantee. 

[pri80910]

Order number: 19-13664-38806 delivered incomplete- received 100g soy wax instead of 400g please investigate and advise when order will be completed thank you

[tressygirl]

You didn't order any items from anybody here , we are members like yourself.  You didn't order them from eBay either,  they are just the selling platform for sellers to use.

If you have received items not as described,  this is how  you now need to proceed:

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Just proceed this way:

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@johsummerfiel-0 

[stevlowdel_4]

Hi driver did not try hard enough today Yodel

[bergor70]

Haven't  received  my purchase, not happy

[dunstun365]

I have a complaint.  Ebay ripped me off £3.71 for an unused postage label which I bought on ebay via packlink but not simple delivery.  The label was not used because the courier shop wouldn't take it as the parcel size was wrong so I asked my buyer to cancel the order. However I couldn't seem to void the label strait away cos ebay wouldn't let me for some reason. I sent the correct info to packlink but the idiots said to void the label. OMG I wouldn't have contacted them if i could do that

That's not all ebay also took £2.70 of me for an unused SD label because I was only paid £2.50 for a freepost item so I refused to use it & bought cheaper £1.55 postage instead. I found out that I couldn't get a refund so I paid £4.25 postage & only received £2.50 for the sale

I will report the to trading standards & write to all the national newspapers cos its a scam not happy at all 

[dunstun365]

Ebay think they are a law onto themselves so can get away with any unethical practises. What if the courier won't take an SD label if it's wrong I don't trust this simple delivery either

[david.bland602012]

Good luck with that, but don’t hold your breath 😎
Sent from my iPhone

[aidahodge-0]

New number: 0800 358 6551

[abdirasheed]

Hello boss 

I didn't get my items 

[tressygirl]

You're not speaking to any ' boss' or to eBay here, nor do you need to,  but if you haven't received your items,  proceed this way:

Has a reasonable time passed your item's last estimated date for delivery,  and you have not received the item?

Then,  if the seller is not being helpful,  go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@abdirasheed 

[jhnmn16]

I'm not paying for something I didn't sell. Especially when you advertise selling is free???

[rory6182]

I also need to make a complaint as to why my account isn’t working/it won’t take orders, I’ve not received anything in way of an email from eBay to explain and how I can get in touch with a member of staff to figure out what’s happened to my account after they put me on hold then hung up and now their AI won’t let me get through to an agent, super frustrating, and he’ll would be really appreciated 🙏