complaints

How do I make a complaint to eBay?

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Re: complaints

Read and use the ebay money back guarantee. 

Message 161 of 164
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Re: complaints

Order number: 19-13664-38806 delivered incomplete- received 100g soy wax instead of 400g please investigate and advise when order will be completed thank you

Message 162 of 164
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Re: complaints

You didn't order any items from anybody here , we are members like yourself.  You didn't order them from eBay either,  they are just the selling platform for sellers to use.

 

If you have received items not as described,  this is how  you now need to proceed:

 

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.
 
Just proceed this way:
 

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

 

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

 

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

 

@johsummerfiel-0 

 

 

Message 163 of 164
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Re: complaints

Hi driver did not try hard enough today Yodel

Message 164 of 164
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