Where is the "ask eBay to step in and help" option for a return?

[tomenstein]

I'm in a situation where the seller has agreed I can return an item but seems to be avoiding sending me a postage label.  I requested the return 6 days ago.  This article https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/ask-ebay-step-help-buye... says:

How to ask us to step in

1. Find the item in your Purchases.
2. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
3. Select Ask eBay to step in and help.
4. Select a reason from the dropdown menu, then select Confirm.

However on the Return details I can't see the option?

It says "the seller let us know they sent a return label" but they haven't.  And then the only options are:

or:

And if you click on "return details" the only option within there is "cancel return".

Anyone know where this supposed "Ask eBay to step in and help" option is supposed to be??

[xyz307xyz]

Has it been 3 business days since you started the return?

[tomenstein]

Yep, started it last Tuesday so it's been 4 now. Whereabouts is the option supposed to appear?

[**peaseblossom**]

It should be via the case details link.   If not try from the notification email you got from ebay when you started it.   Or you can contact ebay in the morning and they will escalate it for you.  You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid