09-01-2025 6:09 PM
While trying to purchase a couple of items (305959970555 and 145966106683) I have been consistently getting an error that "the item isn't available for purchase in my location. (e263286-1274422x)". This is highly irregular, as up until a few days ago I was able to purchase items without any issues. The items are both located in the UK, as am I, so there shouldn't be a problem based on my location.
Anyone having the same problem or knows what this could be? All my payment methods are up to date, billing and shipping addresses correct... can't think what it could be? I have tried to check out on both desktop and app, cleared my cache, etc. No joy.
10-01-2025 10:29 AM
Hi @fakesaliva ,
Thank you for your post.
I have had a look into the items and screenshot message. This is actually due to those items not being allowed to be sold in the UK. As per policy Perfume testers and samples are allowed to be sold in the U.S. but not in the UK.
Thank you,
Kat
10-01-2025 5:21 PM
Hello Kat and thanks for looking into this. I don't see how that could be? Both of those listings are located in the UK (screenshot attached), as am I. And they both offer domestic postage, which is what I'm after. I don't see where the U.S. comes in?
13-01-2025 8:43 AM
Hi @fakesaliva ,
I understand it did show item in the UK and postage in the UK. The sellers may not be aware those items are not allowed to be sold in the UK but that is the policy I'm afraid. This is why the system is picking it up and not allowing you to purchase. Perfume samples are not allowed to be sold on site in the UK.
Thank you,
Kat