URGENT STAFF ESCALATION: Technical Glitch wrongly forcing 20% VAT on UK domestic listings

[perilsofthewarp]

Hi Community Managers,

I am writing this here because standard front-line phone and chat support are completely misunderstanding a severe technical bug on my account.

I am a UK-based, UK-resident private seller. I operate entirely under the VAT threshold and am NOT VAT registered. I ship domestically within the UK, and use eBay's Global Shipping Programme (GSP) for international sales, shipping directly to eBay's UK-based shipping hub.

THE GLITCH:

My account has been hit by a back-end location glitch, likely triggered by GSP data. The system has incorrectly flagged my profile data structure with an "Overseas Seller" marker. As a result, the automated system is illegally enforcing 20% Marketplace Facilitator VAT on my standard domestic UK-to-UK listings in all categories.

Front-line support keeps reading from a script about "Import VAT" because they see the automated flag and assume it is real.

I have already verified that all my account addresses are correct and tried refreshing the listings, so this is definitely a core back-end data issue. IT ran a basic check and closed the ticket, failing to see that the flag itself is the error.

Can a Community Manager please escalate this directly to the Technical/Database Tools Team to manually override and clear the incorrect overseas marker on my account profile?

Thank you.

Luke.

[arkwebus]

Very odd but you are posting in members' forum and I'm afraid you will have to contact eBay directly. 

"We" have no way of getting anything done and I doubt that eBay will pick up your problem from your post. 

@perilsofthewarp 

[perilsofthewarp]

Hi!

Thanks so much for your reply - that's what I get for trusting an AI to help me resolve my problem, it suggested that this was the best place to get a response from eBay.

It's beyond frustrating, I just can't get through to anyone useful on the 'usual' help center options and seemingly their IT team just misunderstood the issue entirely.

Anyway, thanks again - I'll try asking them directly (again!).

All the best,
Luke.