Hi!

Thanks so much for your reply - that's what I get for trusting an AI to help me resolve my problem, it suggested that this was the best place to get a response from eBay.

It's beyond frustrating, I just can't get through to anyone useful on the 'usual' help center options and seemingly their IT team just misunderstood the issue entirely.

Anyway, thanks again - I'll try asking them directly (again!).

All the best,
Luke.