Shop video upload error

[apparelnexus]

Attempting to upload a shop video upload gives the error "Page loading error, refresh to try again." File is within permitted size.

[kat@ebay]

Hi @apparelnexus ,

Thank you for your post.

Are you still experiencing issues with this? Can you check against the steps for uploading a video here

to see that it fits the correct format and size and follows the guidelines for policy.

If its all correct can you provide a screenshot of the error message you get ( block out any personal details) and detail what browser you use and video format and we can have it looked into.

Thank you,

Kat

[theminiaturescrapyard]

Hi, I am having the same Issue,   my video is 147 MB , and ebay says 150 is the limit, it says its still too big,  how do i fix this please?

[theminiaturescrapyard]

see  screenshots below

[theminiaturescrapyard]

see screenshot below

[kat@ebay]

Hi @theminiaturescrapyard ,

Thank you for your post.

Other things to check would be the below

• Format of video should be .mp4 or .mov 
• The maximum upload resolution is 1080p
• Supported output resolutions are 240p, 360p, 480p, and 720p

Thank you,

Kat