Price to buy + buyer protection seems to be in error (27th Aug)

[andrew713_buckle713]

Cannot revise prices on items, the buyer protection value comes up with a 'wrong' message when trying to update the buyer or the buyer+protection price on the revise ebay listing !! 

[sparesforepairs24]

Yup the same on mine too.  No things i do seem to fix it, must be an Ebay issue, hope they fix it soon as it's affecting me setting a correct buyer price for everything. 😞

[dave@ebay]

Hi,

Im not aware of an issue for this specifically.

Can you send me the item numbers its happening on and a screenshot of the error so I can send it over to the tech team to review. 

Thanks,

Dave

[sparesforepairs24]

Hi Dave, seems to be every listing and also over multiple accounts.  
here are two screenshots merged, as an error happens at each side. 

[andrewspode]

Hi dave@ebay 

If I try and edit my drafts and put in a price, it says "couldn't load price" on the other box. If I add it into that box, it says "something went wrong". 

I am a software developer - when I look in the developer console, the network request (gql) is failing every time with the following error:

" "errors": [
{
"message": "Query Validation failed !\n Please make sure your query text matches with what you registered EXACTLY.\n If you are not sure, please check rlogId for more details.",
"extensions": {
"validationErrorCode": 1,
"registerQueryLink": "One click registration link is not available in pre-prod and prod env. If you dont see the link for other env, please contact federation graphql team.",
"moreInfo": "https://go/fgqlErrors"
}
}
],

This is 100% a technical issue and it's affecting all of my listings - I cannot add a price or submit them because of it and this is most likely what is affecting the original poster.

Can you please escalate this?

[dave@ebay]

Hi @sparesforepairs24 

Thats brilliant, I'll send over a report now. 

Thanks,

Dave

[dave@ebay]

Hi @andrewspode 

Thanks for the above. I'm sending this all over to the be reviewed. 

I'll come back as soon as I have an update. 

Thanks,

Dave

[tech9000]

This is ridiculous, it's happing to my existing listings and also when I try to create a new one!

What shambles, EBAY FIX UP ASAP!!

[notstopbuying]

Issue is still on going, fingers crossed it will be fixed soon.

[siybon]

This has been effecting me since yesterday, had hoped it was just a very temporary issue but I still cannot revise or list any Buy It now listings. I hpe this can be resolved ASAP. Cheers.

[sparesforepairs24]

Hi, you can but it is very laborious.  Once you input the  seller price, click outside of the entry box and then refresh the page.  It will then  give you the buyer price too, but it''s a faff and  no use when i'm trying to refresh 65 listings 😞

[siybon]

Goodness, what a faff! But its something at least. Thankfully I only have 10 lists

[sparesforepairs24]

Seems to be all fixed to me now.  Woohoo! 🙂 

Thanks Dave@ebay & @andrewspode