Description not displaying on my items.

When am checking my items for sale, the descriptions keep disappearing is anyone else having this issue it's annoying because buyers can't see it before buying it can cause problems.

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Re: Description not displaying on my items.

315100883962

On desktop - IS and description shows for me - well at this moment in time at least.

Message 21 of 44
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Re: Description not displaying on my items.

I checked this I'd on my tablet and I can see the description ok. I had the missing description problem but after clearing all my eBay cookies and clearing my history  it seems to be resolved now.

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Re: Description not displaying on my items.

Hi @cjsuk 

 

the description is visible when I check from this side. Have you tried the steps above? Its should resolve the issue for you.

 

Thanks,

Dave

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Message 23 of 44
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Re: Description not displaying on my items.

did you speak too soon?

 

‎23-01-2024 10:15 AM

All of a sudden I can't see the seeker description for the item. 
all other details are there but no description of the item. 

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Re: Description not displaying on my items.

Davee will try later thanks for your quick reply.

Message 25 of 44
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Re: Description not displaying on my items.

I was just wondering when ebay were going to contact every potential bidder and follow your cache action suggestions ?
I  still have the intermittent problem - sometimes IS and description missing, sometimes just description including sound player -  would i be right in thinking ebay wont be charging for hiding my items?
im unsure how ISNAD cases will go when ebay hide the description, although ebay did manage to get the disclaimer in where by you say the seller is responsible, for actions out of their control.
 
Seller assumes all responsibility for this listing.
eBay item number:386592148390

Item specifics

Condition
Used
Seller notes
“This ones wax grades at E+ To E condition - Localised Scuff, None Audible. Please view our ... Read moreabout the seller notes
Artist
DONNIE ELBERT I Got To Get Myself Together ELBERT
Speed
45 RPM
Type
Single
Format
Record
Language
English
Sleeve Grading
Generic
Release Title
N/A
Style
Northern Soul
Record Size
7"
Genre
R&B & Soul
Country/Region of Manufacture
United States
Edition
Original

Item description from the seller

Business seller information

Message 26 of 44
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Re: Description not displaying on my items.

I thought it was just me. I sold an item today 28th February 2024 and always click on the "Item description from the seller" to read my reference number so I can find the item in storage. The description was blank but I managed to find the item through my picture file. The buyer never mentioned the description missing. I checked on other items and they to have the description missing too. I opened the listing to see if it was still there ... and yes, the description is still there. After updating the listing the description is showing blank again. Yes. eBay must have done something. It is so frustrating that they constantly make amends to things that don't need amending. I came to the community to see if it was an issue ... and it is.

Message 27 of 44
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Re: Description not displaying on my items.

This still has not been resolved. I can't view item descriptions for my items or other sellers when I am using the ebay app on  my iphone. Don't have a clue how to clear cache on an iphone because the ebay app doesn't seem to offer that option.

Not surprising sales are non existent at the minute when people can't view item descriptions.

Message 28 of 44
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Re: Description not displaying on my items.

I've seen it happen at times and telling someone to clear their cache and cookies is like telling someone to turn their computer off and back on again or give it a bang on the side to solve an issue. 

 

Cache is a storage folder which stores data for quick access at a later date. So you can quickly load websites (instead of loading and caching exactly the same image over and over). More often than not, a problem isn't down to cached data and clearing it will just mean your system will cache stuff again after. Some bits of it can become corrupt but in this day and age it's rare. Mostly it's cleared on devices like mobile phones or low spec systems to free up space or speed the system up. 

 

Cookies are not even relevant when it comes to stuff like a text description, especially public data like an item description as there won't be any sort of access key. 

 

So no... As community member said, there's no "usually resolves" issues like this as it's clearly a problem server side. I've had this happen many times and if it's still the same blank description when opening it in incognito mode (so cache and saves cookies), which it has been, then clearing cache/cookies will make no difference whatsoever. 

 

It's definitely a bug or problem eBay's side where sometimes that text doesn't load or appear within that description frame. If descriptions are stored on another server then that's going to be the problem. Otherwise a coding problem possibly. Who knows. 

 

Message 29 of 44
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Re: Description not displaying on my items.

More often than not, a problem isn't down to cached data and clearing it will just mean your system will cache stuff again after.

 

There are many situations where erasing local cached data and letting the server deliver all new data does fix an issue, though. Typically when a site like eBay changes something about a page that can cause a conflict between the data the site is now actually delivering and the local data stored in the cache from previous visits. When things are working correctly new site data is written seamlessly over the old data and everything displays as it should. When things are not working correctly some users may wind up with a mix of old and new data and some features may stop working until the data no longer conflicts. This overwriting of data can happen on its own over time and may fix the issue entirely, but clearing the cache manually can significantly speed up the process.

 

Generally if a page or site is not loading correctly, it may be worth trying to refresh the page or use a shift-refresh (a hard refresh which should bypass and overwrite the cached data for the page). Otherwise, if using a different browser allows the page to load correctly, that might be an indication of a problem with the original browser, browser version, cache, cookies, settings or add-ons. Cache and cookies are typically easiest to deal with by clearing the cache and manually erasing the site's cookies, before tackling the relatively harder issues involving problems with settings or add-ons, or updating the browser itself.

 

Try the easy stuff first before messing with settings and add-ons.

Message 30 of 44
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Re: Description not displaying on my items.

Whilst a lot of what you have posted, sounds very plausible and could well be effective, However im not very tech savvy, and wouldn't know where to start.

My issue is that as this problem has been highlighted to me by my regular customers, saying they can not view my description on specific items ( which when i check, i can echo) - how do i tell each and every potential bidder to clear their caches ?

Also a respected contributor to these boards and found the visibility is  apparent on Apps , only not so on Desk Tops.

Message 31 of 44
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Re: Description not displaying on my items.

My issue is that as this problem has been highlighted to me by my regular customers, saying they can not view my description on specific items ( which when i check, i can echo) - how do i tell each and every potential bidder to clear their caches ?

 

If a potential buyer writes to you about an issue with not seeing an item description, after checking that the description displays for you (and after various attempts at fixes, if necessary), it might be worth it to suggest whichever works for you: holding down the shift key and refreshing the page (if using a desktop browser), or else just trying another browser or another device.

Message 32 of 44
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Re: Description not displaying on my items.

it might be worth it to suggest whichever works for you: holding down the shift key and refreshing the page (if using a desktop browser), or else just trying another browser or another device.

 

Yes i can agree it was simply me the seller and one specific buyer - on the item ending today i have had 85 viewers, and 10 watchers. Firstly i dont know who those folks are, and if i did would it be appropriate for me to message all of them individually? Quite time consuming for sure.

One option that comes to mind ,is to add a rider to my description outlining ebays failings and how to over come them (possibly) - although the ones id want to reach most wouldnt see a missing description - so maybe scrub that thought 😞

Where do ebay come in and take responsibility for their actions and start to provide a platform - Fit for purpose.

Message 33 of 44
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Re: Description not displaying on my items.


@eburtonlab wrote:

My issue is that as this problem has been highlighted to me by my regular customers, saying they can not view my description on specific items ( which when i check, i can echo) - how do i tell each and every potential bidder to clear their caches ?

 

If a potential buyer writes to you about an issue with not seeing an item description, after checking that the description displays for you (and after various attempts at fixes, if necessary), it might be worth it to suggest whichever works for you: holding down the shift key and refreshing the page (if using a desktop browser), or else just trying another browser or another device.


And how does the phone user hold down the shift key and...  oh, right, as you say yourself, that's a solution for a desktop.  So for a mobile user, what?

 

Doubtless some buyers just assume a blank description means the seller didn't bother to fill anything in.  I just had to cancel a sale in the past week, where a buyer admitted they hadn't read the description and wouldn't be getting what they hoped.

 

When a web developer updates a page, they need to think through the implications of stale caches and cookies.  It's not rocket science.  Or at least it isn't for a competent web developer.  I guess working for ebay is so utterly frustrating that the good ones move on elsewhere.

Message 34 of 44
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Re: Description not displaying on my items.

This is clearly still an ongoing issue. I am both a buyer and seller on ebay, currently looking to purchase an item.

 

I am going to message a seller to tell them why I cannot buy their item, because the ebay android app will not allow me to view their description. 

 

Please don't suggest using a browser, I use the app for the simplicity of fingerprint login and I struggle to remember passwords. Also it kind of defeats the point of having an app if I have to switch to viewing on a browser just to read a description. 

 

See screenshot. 

 

I get the same result on numerous listings, if I cannot read a description then I simply do not buy. I am sure there are many other customers like me.

 

Clearing cache and data did absolutely nothing.

 

Ebay needs to fix this ASAP 

 

Message 35 of 44
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Re: Description not displaying on my items.


@sturose1971 wrote:

...

I get the same result on numerous listings, if I cannot read a description then I simply do not buy. I am sure there are many other customers like me.

 


Thank goodness there are buyers like you, I wish there were more.  Many don't read the full description even if it's available.  Ebay ought to make it mandatory that the user can't click 'buy' until the full description has been displayed (though without eye tracking that still won't be the guarantee I'd like!).

Message 36 of 44
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Re: Description not displaying on my items.

Hi Dave.

Had same trouble with display for advert on ebay, so removed ebay app off android phone and then signed in ebay using same android phone with Google Chrome without using ebay app no more problems. Worth a try for some people.

Message 37 of 44
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Re: Description not displaying on my items.

it is not working in any browser in mobile version. I've got iphone7 and 8. It works in ebay app.It works in desktop.

Message 38 of 44
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Re: Description not displaying on my items.

tried ebay.com ebay.de ebay.co.uk safari and google chrome.

it is not working in any browser in mobile version. I've got iphone7 and 8. It works in ebay app.It works in desktop.

Message 39 of 44
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Re: Description not displaying on my items.

Yes, I've just realised this.  Darned annoying.

Message 40 of 44
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