Buyers unable to purchase

[trbcjb4ylh]

I'm having issues with an apparent inability to sell. I'm not aware of any restrictions, but one buyer has notified me that the message 'seller is taking a break' appears, and he indicates friends have tried with the same result. The buyer also offered to buy an item at a reduced price/offer accepted but supposedly this is "awaiting payment" in my offer history, although the buyer gets the 'seller taking a break' message.

I've sold nothing for a month, just checking there isn't a wider glitch.

[ccla3379]

I'm not aware of anything but can I check if you have had a look at your Time Away settings to see if anything odd has crept  in there ...
https://www.ebay.co.uk/help/selling/selling-tools/time-away?id=5137

[kat@ebay]

Hi @trbcjb4ylh ,

Thank you for your post.

We have had other users report the same issue with the message "seller is taking a break".  Have you checked your time away settings as ccla3379 mentioned and let me know. If nothing is set there can you give me your item number examples where buyers were getting this message?

Thank you,

Kat

[trbcjb4ylh]

There's nothing set in the Time Away settings.

Try item number 115908710717 where there's recently been inability for a buyer to pay.

[kat@ebay]

Thank you @trbcjb4ylh ,

After linking in with tech there is already an open ticket with them for this. I will add your account and example to it. I don't have a timescale on this but once there is an update I will post back.

Thank you,

Kat

[trbcjb4ylh]

Also adding item 115917058520 where customers have indicated that eBay does not allow them to pay. 

[trbcjb4ylh]

Another item 115915634678 buyer unable to complete purchase after offer accepted. I assume this is the same thing. Note I have been unable to sell anything for around a month.