Thank you for the decency of a reply Kat, from someone connected to eBay.
At least there is a 'ticket' generated that has been passed to the technical team.
Everyone else seems to have ignored the issue, and sellers cannot get any response from Customer Service.
I am no longer allowed to ask questions or complain to eBay.
This is how they treat business sellers!
My sales since this event have decreased by 70%+ each week.
That also means eBay's income will decrease by the same, the customers & sellers are leaving, and it then becomes inevitable that a reduction in staffing levels will be reduced at eBay Towers UK.
It is unfair to treat Business sellers this way, along with customers and other sellers.
Sadly, I wont be hanging around as it is no longer financially viable to sell on a platform that doesn't work.
But thank you for your honesty and response.
Such a pity that we couldn't have an executive make an official statement.
Martin - Sandown Sweets
PS. what happens about the £10 voucher within the offer? It stated 'download the new app and receive a £10 voucher'. I'm still waiting for that, but ................ the postman has not been today .....................
