why should i pay return post on an item the customer ordederd by mistake ??

[linjuliaa]

a customer said her neice accidently ordered my item by mistake so why have i just noticed im to be charged £4 for her to return it to me, i have been very nice and replied to her saying 'no problem to return it'..  iv not had ny returns in the past bt did believe if its not the sellers fault the buyer pays return cost ?

[pixieandgrumpy · Accepted solution]

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@linjuliaa wrote:

a customer said her neice accidently ordered my item by mistake so why have i just noticed im to be charged £4 for her to return it to me, i have been very nice and replied to her saying 'no problem to return it'..  iv not had ny returns in the past bt did believe if its not the sellers fault the buyer pays return cost ?

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No, i would not be happy, to pay the return postage.

I would deduct the 4.00 from the refund, or send a invoice?

May make the buyer, behave more responsbly, when her niece?

accidently orders a item by mistake?

[linjuliaa · Accepted solution]

thanks i will try to, im not sure how to only send part of the refund though, iv not received item back so i hope it will be clear how i can do that then .