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why no email address
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04-08-2020 12:44 PM - edited 04-08-2020 12:45 PM
Ebay is just another selling platform for us, it's not our only means of doing business.
When we dispatch goods, our internal system will send a copy of a customers VAT invoice via email.
It will also update our carrier with the customer's email address, so our carrier can keep them informed of exactly what day and time a parcel will be delivered.
I have a problem with eBay in the respect that nowhere can I find this information in a notification of a sale.
Of course, the problems this creates for our internal processes goes without saying.
Where do I find a customer email details ??
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04-08-2020
1:12 PM
the customers email address, tel number and home address are all shown in the order details when using the seller hub
click on the order details number to see it.
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