why no email address

[bealukltd]

Ebay is just another selling platform for us, it's not our only means of doing business.

When we dispatch goods, our internal system will send a copy of a customers VAT invoice via email.

It will also update our carrier with the customer's email address, so our carrier can keep them informed of exactly what day and time a parcel will be delivered.

I have a problem with eBay in the respect that nowhere can I find this information in a notification of a sale.

Of course, the problems this creates for our internal processes goes without saying.

Where do I find a customer email details ??

[rusticrye]

You cannot supply a carrier with a buyer's email address (or phone number) unless the buyer has given their express permission, via their Ebay account, for that to happen. It would break strict data protection laws (do a web search for 'GDPR' for details). 

Carriers do not need anything other than a buyer's physical address, so just leave the box blank, enter a string of zeros, or make something up. Or, if necessary, enter your own email address.

@bealukltd