spair and reapir item return

[barakud_7]

Hi i have sold two broken laptop motherboards to user in spairs and repair category...

this it exact description in listing :

hp 14-ck  motherboard 

i7 8550u

does not work

no reaction to power button

only for parts 

please only buy/bid if you understand this

this motherboard is broken 

only for parts!!!

and he wants to return them becouse ............ broken doent match the description or photos.....

this is really ridiculous.... will ebay still side with buyer???

[red_magpie]

One of the very few situations in which eBay has been seen to support the seller is where an item is listed for spares and repair, not working, and making no claims that any part of it works.

EBay's own definition couldn't be clearer: "An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components."

This "parts or not working" category was introduced specifically to stop buyers buying non working items, then claiming a refund if they couldn't get them to work.

It's always a gamble, but this is one case which I think it would be worth disputing.

If a buyer can get around such a clear description simply by saying that it isn't as described, with no other information, we may as well all give up!

[rusticrye]

Yes, because the buyer has been vague, and simply said that it does not match the description or photos. As Ebay can have no idea if this is true or not, all they can do is accept his word for it and ensure he's refunded in full, one way or another, as per their Money Back Guarantee (which you effectively agreed to abide by when you registered your account). If he'd said the power button doesn't work, for example, when you specifically stated that it didn't, then you'd be able to contact Ebay to get the case closed in your favour.

So accept the return request, refund on receipt, and add this person's Ebay ID and PayPal email addy to your Blocked Bidders List so he can't darken your doorway again.

If you don't receive back exactly what you sent and in the condition in which you sent it (which is possible, so be prepared), come back for further advice.

@barakud_7 

[temperate_porcine]

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@barakud_7 wrote:

and he wants to return them becouse ............ broken doent match the description or photos.....

this is really ridiculous.... will ebay still side with buyer???

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Indubitably, yes.

[arkwebus]

I have never seen the point of buying computery bits for "spares or repair".  From what little I know the likelihood of actually getting them to work is absolutely minimal. 

The short answer is given by @temperate_porcine 

You would be wise that when he opens a case you accept - issue the label and refund on return.  That will ensure you are not given a defect. 

You could then appeal to eBay.  Most spares and repair items say "not tested" which means "was tested - does not work"  but you listing says [twice] "does not work" very clearly. 

Don't get too excited though; let us know the outcome perhaps

@barakud_7 

[m25jet]

Unfortunately eBay will side with the buyer if he pursues the case and has to escalate the matter should you not refund his money.  To make matters worse, if the buyer does have to escalate the matter then not only will he win the case and get his money back but you probably won't get the item back again, as eBay will tell the buyer that he doesn't have to return it, and you will end up with a defect on your selling account.  Therefore, tell the buyer that you will issue him with a total refund once the item has been returned to you.  Don't refund before you receive the item back again, as it is possible that the buyer is trying to use the Money Back Guarantee to get the item for nothing in the hope that you'll just refund the money without asking for the item back again, especially if it was advertised as not working.  If the buyer doesn't respond to the case in time and fails to return the item then the case will time out and you won't be penalised in any way by eBay.

In the event that the buyer does return the item to you make sure that you refund his money via eBay as quickly as possible so as to stop him from being able to escalate the case to eBay to force a refund.  If the buyer returns the item to you and you issue the refund via eBay as soon as you get the item back then it will not leave a defect on your account, whereas you would be left with a defect if eBay had to force the refund in order to ensure that the buyer got his money back.

Once the item has been returned to you and you have issued the refund to the buyer you can then relist the item for sale on eBay again should you wish to do so.  However, as far as this buyer is concerned, make sure that you add his User ID to your Blocked Bidders List so that he cannot purchase anything else from you in the future and cause you any further aggravation.